Maya Guadagni Email & Phone Number

Phoenix, Arizona, United States

After moving to Phoenix & taking a remote role, I continue to support the Initial/Recon Department through the same job functions as when I was manager.

-Support staff of 30+ through continuous training & reviews-Orchestrated acquisitions of BPOs-Implemented new document processing procedures to speed up turn around-Supervised dept billing & fee recuperation -Overhauled appeal procedures to improve win rates-Tracked KPIs to improve the metrics of over 10,000 cases

-Assist team members with overdue caseloads-Provide insight to policy questions -Handle escalated calls and client communications-Support higher level management with day to day tasks

Milwaukee, Wisconsin, United States

-Assisted clients with disability claims by coordinating evidence collection-Filed appeals in a timely manner-Balanced a caseload of over 450 cases-Processed mail from clients, Social Security and medical sources-Drafted various legal writings and official documents

Iowa City, Ia

- Guided staff and clients by providing product knowledge -Increased loyalty program rates to be one of the top stores in the region-Attended strategic planning meetings with regional managers-Studied cosmetic knowledge from industry leading MUAs-Planned sales goals for upcoming fiscal periods-Oversaw HR related issues-Executed merchandising updates in a timely manner

Iowa City, Iowa, United States

- Assessed clients’ needs to provide the best recommendations- Educated myself regularly on products and product ingredients- Guided clients through makeup and skincare application techniques- Assisted managers with stocking and merchandising projects- Sustained a clean and organized store environment

Iowa City, Iowa Area

−Authored feature articles for Bindings, the library magazine−Strategized promotions for a variety of UI Library gallery exhibitions−Coordinated student resources for UI Student Government -Contributed content for the Library’s strategic plan-Established connections with executive Library staff

Iowa City, Ia

−Supervised the various restaurants’ staff during peak hours−Interviewed potential candidates for employment−Oversaw the firing and discipline of problematic employees−Managed delivery services and reservation lists across the restaurants -Enhanced customers’ experience with comprehensive menu expertise

Greater Milwaukee

- Managed Customer Service Desk- Handled customer purchases and returns- Processed damaged merchandise- Assisted customers with questions and directions- Answered and directed phone calls- Cleaned, stocked and organized the storefront

Ba: Criminology & Law; Ancient Civilizations, Pre-Law Studies, 3.7 Gpa

Activities and Societies: -University of Iowa Library Ambassadors-University Libraries Presidential Charter CommitteeI was a pre law.

4.00 Gpa

Activities and Societies: Captions Editor for Legend Yearbook, National Honor Society Member, One Act Play, Forensics