Maya Irving Email & Phone Number

Santa Rosa, Ca, Us

Novato, California, United States

San Francisco, California, United States

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Santa Rosa, California, United States

Lead the North Bay district for four consecutive successful preseasons. I worked as an integral role by supporting the District General Manager with a variety of office readiness activities.I executed recruiting and calling campaigns for new and experienced tax professionals.Recruited 89 -120 students each year for the H&R Block Income Tax Course. Coordinated and facilitated interviews for Receptionists and Associate Team Leaders.Supported 120 + tax office associates in meeting continuing education requirements, increasing certification levels (including Small Business certifications), and Skills to Win training.Planned and prepared virtual or in-person tax office open houses.Assisted in execution of Ready to Serve activities.Handled client escalations for 16 offices. Created office schedules during preseason. Facilitated in person job fairs across Sonoma County and Marin County. Cold call recruited for experienced tax professionals using a ptin list.

San Francisco Bay Area

Managed office staffing, operations, and logistics for three offices with support from two Associate Team Leaders. Partnered with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which included developing local partnerships and managed office community involvement. Assist the DGM in recruiting and interviewing candidates for tax office associate positions. Built an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices.

Santa Rosa, California

Effectively lead and manage a large team of associates across multiple locations.Ensure strong client experiences for both new and returning clients.Grow new clients through effective local marketing plan execution.Embrace continual learning and participate in customized training and ongoing leadership development opportunities.

California Responsible Beverage Service (Rbs) Training

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Cosmetician Diploma, Clinical Esthetics

General Studies

Education record

Education record

General Studies