Oversee the daily operations of the store, ensuring smooth and effective functioning.Motivate and lead sales teams to achieve business goals.Develop and implement business strategies and promotional materials.Train and develop new staff to ensure their growth and effectiveness.Maintain store staff performance by coaching, counseling, and disciplining employees, while planning, monitoring, and appraising job results.Achieve financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.Identify current and future customer requirements by establishing rapport with potential and actual customers, understanding their service needs.Market merchandise by studying advertising, sales promotions, and display plans.Analyze operating and financial statements for profitability ratios.Ensure store compliance with health and safety regulations.Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.Execute and monitor loss prevention and shrink programs to safeguard store assets.

As a dedicated Supervisor at Shoppers Drug Mart, I oversee and manage the customer service functions, including cash operations, cashiers, and merchandising. In the realm of human resources, I ensure that cashier and merchandising staff adhere to all store policies and operating procedures, providing comprehensive training and ongoing guidance. My responsibilities extend to loss prevention, where I implement and uphold standards, manage daily cash office inventory, and oversee cashier tracking and procedures. Customer service excellence is a top priority, and I actively engage in addressing inquiries, resolving customer issues, and promoting the CSI Survey. I take pride in maintaining impeccable merchandising standards, ensuring clean and organized shelves with proper rotation and timely product displays. With a keen eye for detail, I also uphold general housekeeping standards and comply with all Health and Safety requirements. In addition to supervisory duties, I am versatile and ready to perform clerical, banking, and even cashier duties when required. My commitment lies in upholding Shoppers Drug Mart's reputation for exceptional service and adherence to established policies and procedures.

As a Merchandiser at Shoppers Drug Mart, you play a pivotal role in maintaining an organized and consumer-focused retail environment. Your responsibilities include efficiently organizing backroom products and implementing Backroom Inventory Management (BIMI) processes, utilizing PDT and MMS Systems for daily tasks. With expertise in assigned product areas, you manage exit strategies, product returns, and uphold knowledge of inventory, product placement, and expiry dates. In the receiving department, you ensure adherence to policies, maintain a well-organized backroom, and complete accurate documentation for merchandise transactions. A key contributor to the store's image, you maintain store standards, implement trends in displays, and create a "shoppable" experience for customers. Your commitment to customer service is evident through your clean and uniform appearance, proactive assistance to customers in aisles, and dedication to upholding the store's quality standards. Additionally, you comply with health and safety regulations, store standards, and loss prevention policies, contributing to a seamless and secure retail operation. Your role is integral to delivering an exceptional shopping experience at Shoppers Drug Mart.

• Processed50+ routine transactions that include deposits, withdrawals, and money transfers, for clients in a timely and accurate manner.• Convinced 15+ high-value clients to take long-term business loans during my terms of service.• Delivered 26% growth in team performance by exceeding the individual target by 140%. • Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services• Interview applicants for personal, mortgage, student and business loans• Promote the sale of deposit, investment, credit and loan products and services• Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals• Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan• Complete credit and loan documentation• Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected.