Mayank Arora work email
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Mayank Arora personal email
Hi I am Mayank Arora, I have a track record of building products that help improve customer life and help businesses make profit. I like to use design thinking in finding the right problems to be solved and then ruthlessly prioritize to define an MVP that can provide just the right impact to measure the product market fit. I believe in building experience that help in getting customers' job done, being ready to build 0-1 products if the user need is pressing enough.I like to think about problem statements in other industries and then work backwards towards solving problems like building a product that can help customer of a E-commerce platform in finding the product as per customers wardrobe and occasion, and in the process improve Average Order value (north star).My MBA from ISB has helped improve my understanding of business and business processes, it has also allowed me to look cross functionaly and look for gaps which can be obviated using technology.I envisioned the product roadmap for building a conversational bot that can assist the customer in buy journey and even in post purchase by doing tasks that customer usually need done. This bot takes cues from all the customer activity and on its own tries to identify if the customer needs any help, thus creating a sense of assurance.At Acko, I have developed a first of its kind in Indian Market Fraud detection system that can look at the customer claims document and looks for any anomolies in the same. To ensure that the product launch is successful, I worked closely with Ops and developed the solution that helped reduce the task for Ops team thus making them use Fraud Detection system in the process, improving adoption and claim settlement TAT by 3 days. I also have worked on successful GTM of Ola Electric Scooter. I was managing the entire end to end buy journey for Ola scooter launch, working closely with Marketing, Ops, Customer support, and Development team. I led the development and delivery of the partner app for the Ola electric test drive agent, helping the driven reach the customer test drive location, improving the driver availability and helping boost the lead conversion rate by 30%.
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Senior Product ManagerTata CliqBengaluru, Ka, In -
Product Manager-2Acko Mar 2022 - PresentBengaluru, Karnataka, IndiaFraud Detection System (FDS): lead my team to 3rd spot out of 35 team as part of annual Hackathon competition Bias for action: spearheaded development of Fraud detection system which can reduce the share of claim sent for manual investigation thus saving total cost by 10 Cr INR and improving claims CSAT by 5%Process redesign: Designed the new process that will ensure that claim handler is incentivised to use Fraud detection system and ensuring that workflow leaves no ambiguity for doubt, helping 100% adoption and claim TAT reduction by 3 days (from 14)Asko - In house Gen AI driven D2C Conversational bot that can assist customer in getting his query resolvedProduct strategy: Drafted the product roadmap charting the development of chatbot which works across presales and post sales journey, and helps reduce Customer support cost by 30% (2 Cr Saving) and improve sales by 10% (10 Cr revenue) in a yearContext engine: Developed a UI portal that aggregated customer’s context over various channels and provides quick summary for agent to allow faster query resolution, improving call center service level by 20%Intent prediction: developed a smart IVR system that uses the user activity to figure out why the user called Toll free number, using the same to route call to right agent skipping IVR steps, improving speed of answer by 30 sec Acko Cloud: No-code insure tech platform that helps insurers to define their offering and manage business Developed a no-code Policy Admin System(PAS) that allows an insurance player to define his insurance offering and PAS manages the policy; leading faster GTM (saving 3 months time) for travel and life insurance productFrugality: developed Claim Management system, a common platform for all insurance businesses where client can define the process, manage claims efficiently, reduced development cost by 50%(saving 1Cr INR) -
Program ManagerOla Electric Aug 2021 - Mar 2022Bengaluru, Karnataka, IndiaLed the development of Mobile platform which allows the Ola Test drive agent to reach the customers preferred location at the required time, ensuring seamless communication, improving lead conversion via Test drive by 30% (increased sales of 1 Cr)Spearheaded delivery of end to end D2C buy journey for the Ola scooter where the scooter is delivered at home much like e-commerce product, allowing customer to avail loan, get registration, all in mobile improving the Monthly sales by INR 4 Cr Funnel analysis:Improved the loan conversion rate by 30% by identifying gaps in the journey to boost sales by 5 Cr INRa. Used the success rate to nudge the user to right banks based on historical data of similar customer reducing dropoff by 10%b. Improved chances of customer getting loan by getting Pre KYC done to improve chances of getting loan by 20% -
Deputy Manager - Product And Business StrategyVe Commercial Vehicles Ltd. Jun 2016 - Mar 2020Bangalore Urban, Karnataka, IndiaMarket research: Conducted user interview and competition benchmarking to understand customer pain point, and devised the mining truck that will help boost availability of truck by 10% improving sales by 15% ( INR 15 Crore)Design thinking: Improved Delivery and unloading TAT by 6 Hr (from 60 Hr) and helped improve Truck utilization by 15% by introducing Tractor trailer as solution in Indian market and by customizing the product as per the market needsBusiness strategy: Formulated plan to boost sales by 30 Crore by looking at the untapped markets in Road construction
Mayank Arora Skills
Mayank Arora Education Details
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Marketing And Finance -
Navkis Educational Center9.6
Frequently Asked Questions about Mayank Arora
What company does Mayank Arora work for?
Mayank Arora works for Tata Cliq
What is Mayank Arora's role at the current company?
Mayank Arora's current role is Senior Product Manager.
What is Mayank Arora's email address?
Mayank Arora's email address is ma****@****ter.com
What schools did Mayank Arora attend?
Mayank Arora attended Indian School Of Business, National Institute Of Technology Karnataka, Kendriya Vidyalaya, Navkis Educational Center.
What are some of Mayank Arora's interests?
Mayank Arora has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Mayank Arora known for?
Mayank Arora has skills like Matlab, Microsoft Office, Teamwork, Microsoft Word, Powerpoint, Research, Public Speaking, Manufacturing, Autocad, C++, C, Mechanical Engineering.
Who are Mayank Arora's colleagues?
Mayank Arora's colleagues are Azharuddin Shaik, Nipun Hans, Ankur Shrivastav, Aakash Goel, Aryan Garg, Arachana Agrawal, Rakesh Jain.
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Mayank Arora
Founder @Rentdoor, Finding Your Dream Home, One Key At A Time | Specialized In Market Analysis And Lease Administration | Maximum Roi GuaranteedGurgaon -
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Mayank Arora
Bengaluru -
Mayank Arora
Head - Central Govt, Psus & Transportation At Amazon Web Services India Private LimitedGurgaon2hotmail.com, in.ibm.com2 (124)-6XXXXXXX
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