• ICA Certified (Compliance)• Leveraged data analysis to identify and mitigate regulatory risks, ensuring compliance. • Led a team of 100 users, achieving 100% accuracy in core tasks through effective communication, collaboration, and process improvements. This maximised team efficiency.• Bridged communication gaps between team and managers, fostering a positive work environment and contributing to my promotion to Senior Analyst.• Consistently received positive feedback for exceeding expectations and demonstrating leadership qualities.

• Assisted small businesses in establishing and enhancing their online presence, contributing to their growth and customer reach.• Developed and implemented customized online marketing strategies, leveraging social media platforms (e.g., Facebook, Instagram), content creation (e.g., blog posts, graphics).• Collaborated with clients to understand their needs and goals, ensuring successful online presence development.