Innovative, results-driven IT professional with around 16 years of experience. Have worked with and led dynamic, global development teams to design complex end-user solutions. Extensive know-how in Salesforce, CRM , Telecomm Domain, IT methodologies including SDLC Agile/Waterfall model. - 18 years experience (including exposure to Client location- U.S.A, U.K., Netherlands and Singapore)- Experience in Business analysis and solution designing. - Understanding on Salesforce architecture, design and integration.- Experience in Telecom BSS/OSS and Telematucs domain.- Understand the different Business Process areas (Field Services, Order Management, Sales process) - Experience on Siebel 8.x/Oracle 10g, MS SQL on Windows platform. - Interact with team and guide in technical analysis, designing & performance tuning - Use of best practices and development methods in CRM. Knowledge on estimation methodologies: Fit –gap analysis, SMC methodology.- Have understanding of Configuration Management and Release management, and followed CICD process using Jenkins, GITS, Bitbucket.