Mayank Bisht Email and Phone Number

A dynamic and proactive Hospitality professional with a total of over 8 years of experience in Restaurant Management domain entailing business expansion, direct sales, customer and personnel management

Responsible for providing administrative support to the institute. My duties include organizing school records, overseeing department budgets and maintaining inventory of office supplies, hiring staff, managing events, and many more.

• Ensuring execution of high-energy and professional approach to store operations management in order to:• Balance service with costs to ensure profitability• Promote guest satisfaction for steady repeat business• Train servers to maximum levels of performance• Purchase/control inventory with attention to budget parametersOperations & Target Achievement• Overseeing daily restaurant operations activities with defined process & procedures• Making sure that the shifts are well planned in coordination with the Shift Managers & has adequate crew on board• Maintaining excise stocks and statutory books and updating them regularly and on time• Furnishing all requisite reports to HO on a regular basisCustomer Relations & PR• Creating a customer friendly environment• Building and strengthening superior customer relations with Corporate / Organizations in the environs• Strategic planning for achievement of targets and profitability• Providing path-breaking design offers promotion, etc. based on client preferences and typeHuman Resource• Encouraging the team to attain sales target along with guest satisfaction• Ensuring all HR related issues are addressed in co-ordination with HO• Making sure that all statutory requirements are adhered to and in co-ordination with HO HR• Ascertaining that staff etiquette and appearance is in line with company policies• Executing crew & management opinion surveyHighlights• Contributed to store's recognition in profit center as pioneer restaurant (Sale,Profit, CSO, people)• Underwent Basic, Advance Shift Management and Effective management course with McDonalds• Attended System Management Course with McDonalds• Six months Industrial Training with Radisson Blu Hotel, Greater Noida