Managing and maintaining multiple customer Accounts in a shared based model workflow.Being a SPOC for multiple accounts under EMEA & Americas region, my responsibility is to manage their Day-to-Day business operations in smooth way and expanding my technical capabilities via automating the regular activities such as monitoring Daily/Monthly Health-checks for the responsible production assets limiting to Citrix LB ADC hosted in on-premise DC, over XenServer Hypervisor as well as on Cloud., updating SMTD sheets, Network architecture/ Network Design, Asset Lists.Actively Involved in conducting Technical panel team for Lateral & Campus hire activities.Conducting KT sessions for New Joiners w.r.t LB Team.Helped the accounts to eradicate the dependencies upon various 3rd party support vendors in order to manage Citrix ADC.Encouraging L1/L2 level Engineers to scale up their technical knowledge on NetScaler, optimized troubleshooting skills.Designed process to distribute Engineers in a shared based model in most optimum way to manage 24/7 workflow.Enhancing customer environment w.r.t any new requirement to enhance the business needs(integrating MFA solution, introduced Automation Reporting using NITRO API, Automate backup)Proactively incharge for remediating any Vulnerability observed in Citrix LB by Citrix Vendor and also by internal Vulnerability Assessment Team to action/review the corresponding plans on Monthly basis.Providing assitance to the team in Ticket Monitoring System, Logging Change Request and obtaining the necessary approvals to carry the respective change forward as per the severity level.Troubleshooting layer 2 connectivity and issues related to TCP and UDP based flow, VLAN, STP & flavors of ARP. Providing Tshoot assistance on Certificate generation/Installation on ADC by collaborating with PKI team.Enhancing my troubleshooting skills with tools such as Wireshark, iPerf, CLI tshoot on Unix based plateforms.

Troubleshooting Citrix’s NetScaler ADC(SDX,MPX,VPX) and it’s Load Balancing functionality corresponding to Customer's deployment needs.Troubleshooting/Deploy SDWAN, assisting customers on Monitoring & Diagnosis of the flow on SDWAN Underlay & Overlay Network, creating Virtual WAN link, Optimize the WAN link, distributing packets as per demand on the available links on SDWAN to prioritize the flow in the most optimum way.Troubleshooting Routing Capabilities with respect to BGP & OSPF on SDWAN overlay & underlay network. Engaging/Follow up with Engineering team against the reported bugs.License troubleshooting on ADC, SDWAN in Centralized/de-centralized way.Integration of Citrix Virtual Apps- XenApp, XenDesktop with Netscaler as an intermediate Gateway flow.Enhancing my troubleshooting skills with tools such as Wireshark, fiddler, iPerf, CURL, Chrome developer tools, puttyProviding assistance on deployment and troubleshooting of ADC instances, SDWAN instance on Citrix Cloud, AWS and Azure.Open/Report bug/enhancement request on JIRA Tool in correspondence with the Engineering Team.

Providing Tshoot/assistance on Escalated , High priority (Network Down Critical) & premier account cases.Followup/Engaging Development team on the issues for which bugs are reported.

Managing Switching and Wireless Environment for Aruba (a HP Product Company). Maintaining and Troubleshooting Connectivity between Wireless Controllers, RADIUS Server, Access Points such as Campus APs, Remote APs, Instant APs and Mesh deployments.Complete Deploying, Monitoring, Maintaining and Troubleshooting Wireless Environment for Aruba Clients on CSMA/CA protocols, WPA2- PSK, WPA2- Enterprise DOT1X(802.1X) connectivity, External MAC Authentication, Captive Portal based Authentication, L2 Roaming between Mixed Mode Environment using Protection Mechanism, Effective Power management, Working on different Wireless Standards such as 802.11a, 802.11b, 802.11g, 802.11n and 802.11ac.Maintaining and Troubleshooting RF issues, Latency and Interference issues on the Client Side.Maintaining and Troubleshooting TCP and UDP based Communications.Troubleshooting and Implementing VLAN, STP and RSTP based LAN Communications.Troubleshooting Client side DNS, DHCP, RADIUS and LDAP Server Connectivity Issues with Controller and Virtual Controller.Installing and Troubleshooting Licensing and Centralized Licensing issues.Configuration and Troubleshooting Redundancy issues relating to VRRP and High Availability.Configuration and Troubleshooting of IPSEC tunnels and SSL Certificate related issues. Involve with Development team on the Bugs reported.Also performing configuration and troubleshooting of Cloud based setup on Aruba Central.

I worked here as an L-1.5 Network Engineer to maintain the BOA Network via troubleshooting its devices such as Routers, Switches, Teleworker devices, wireless devices such as Access Points, WLAN Controllers.I was in a team which was responsible for troubleshooting the issues lying with Multi link Circuits, ISIS and BGP circuits on the base of ALARMS generated in MAP (CISCO Tool).Configuring and Troubleshooting Static routing, and Dynamic Routing using EIGRP, OSPF, BGP, MPLS on Cisco Routers as well as on L3 Switch.Troubleshooting HSRP,VRRP on Cisco Routers as well as on L3 Switch.Troubleshooting and Configuration on Cisco routers (Cisco-1800,1941,2800, 3800,3900, 7200)Troubleshooting and Configuration on Switches L-2 (2950/2960) L-3 (3550/3750) and Nexus (5600 and 7000 SUP-2).Worked with Global ISP’s like Verizon, AT&T, Dimension Data and BT to resolve customer end issues.

I worked here as an L1 Network Engineer for Bank of America project.My responsibilities were to assign DNS entries, Create/Delete/Modify DHCP Scopes, assigning ip addresses and vlans and troubleshooting vlans and stp.