Mayank Chopra Email and Phone Number

• Owning the implementation and enablement of the Discovery and Data Quality process across various data centers on the ServiceNow platform.• Making recommendations to leadership on ServiceNow's ITOM road map, how it aligns with the firm's objectives and champion the implementation of capabilities that support key business initiatives.• Partner with CMDB data owner and ensure the Discovery process complements and facilitates data governance activities.• Execute the creation of… Show more • Owning the implementation and enablement of the Discovery and Data Quality process across various data centers on the ServiceNow platform.• Making recommendations to leadership on ServiceNow's ITOM road map, how it aligns with the firm's objectives and champion the implementation of capabilities that support key business initiatives.• Partner with CMDB data owner and ensure the Discovery process complements and facilitates data governance activities.• Execute the creation of low-level design documents (including code samples/outlines) and detailed engineering specifications based on complex business, user, and non-functional (e.g. performance, reliability, balance, and controls) requirements.• As needed, partner with BSAs and the business to gather or clarify technical requirements and fully understand project goals. Then, use this information to effectively plan and deliver functioning Javascript/AngularJS code/ and/or Discovery Probes and Patterns.• Participate in project design walk-throughs. Evaluate interrelationships between applications and design for effective interfaces between interrelated applications/systems.• Appropriately address failure scenarios in design work. Proactively review then plan and execute corrective action in response to production support issues, as required.• Evaluate, troubleshoot, and perform root-cause analysis for production issues and system failures. Determine corrective action and improvements to prevent a recurrence. Provide implementation/production support, as required. Show less

Technical L2/L3 Support of Oriflame web and Orisales Applications of more than 60 countries. This role is about monitoring, configuring and supporting the Oriflame Applications and ensure high availability and ensuring glitch free closings for the ASIA, EMEA and LA regions.

I support the IIS/.Net Middleware technologies production environment by pro-actively monitoring and quickly responding to middleware incidents for one or more technologies within the technical area of expertise. The position has the advantages of taking on the Middleware L3 support issues along with the application development and the complete SDLC . Skills : .NET/C#IIS 8.5 and all previous flavorsWebsphere 8.5 Apache/TomcatPowershell 4.0Shell Scripting … Show more I support the IIS/.Net Middleware technologies production environment by pro-actively monitoring and quickly responding to middleware incidents for one or more technologies within the technical area of expertise. The position has the advantages of taking on the Middleware L3 support issues along with the application development and the complete SDLC . Skills : .NET/C#IIS 8.5 and all previous flavorsWebsphere 8.5 Apache/TomcatPowershell 4.0Shell Scripting Troubleshooting & Incident Management- Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and on-going production support for one or more technologies within the technical area of expertise.· Responsible for designing, reviewing, approving and deploying robust, stable and manageable solutions while minimizing middleware downtime.· Periodically assist in the procurement, configuration, and integration of new technologies.Proactive Monitoring & Preventative Maintenance· Ensure the up time and response time SLAs/OLAs for services are met and or exceeded.· Ensure patching and regular maintenance is performed as required.· Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.Analysis· Recommend, deploy and document strategies and solutions for software/hardware/network engineering problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.· Independently identify key issues, patterns and deviations during the analysis.· Recommend robust solutions utilizing pragmatic judgement, creativity, and in-depth technical knowledge and evaluation that comprehensively meet the needs of the business. Show less

Working proficiently in Middle-ware Technologies & Systems Administration with skills in following areas:1. Web/Application Servers2. Windows/Batch scripting/Networking/Strong troubleshooting skills3. SSL certificate congifuration and management4. F5 and CSS load balancers5. Incident and Change Management6. Middleware Setup and supporting middleware components7. Setting up virtual machines using VMware8. 3 tier Windows architecture comprising of Load Balancers… Show more Working proficiently in Middle-ware Technologies & Systems Administration with skills in following areas:1. Web/Application Servers2. Windows/Batch scripting/Networking/Strong troubleshooting skills3. SSL certificate congifuration and management4. F5 and CSS load balancers5. Incident and Change Management6. Middleware Setup and supporting middleware components7. Setting up virtual machines using VMware8. 3 tier Windows architecture comprising of Load Balancers, Windows OS Web/App servers, Backend DB servers and active directory architecture.9. Knowledge on virtualization and Monitoring of server’s various services using softwares like Alertra / AlertSite, Selenium and other diagnostic & monitoring tools.Experienced at building supportable infrastructure and mid-tier solutions on Windows platforms (Win 2000/2003/2008)Unix (Solaris/Linux), and Virtual Machines.Specialties: Products Worked on : Microsoft II7 5/6/7, UNIX OS (Solaris & Linux), SunOne Web/App/ldap , Jboss/Tomcat/Apache, pure-ftp, Autosys, VMware Show less

I was a part of a team which handles the Middle ware operations support for an array of E-commerce websites scaling to 15 countries of our Client "INGRAM MICRO"The Technologies involved were MS Sharepoint,IIS 7.0,MS Server 2k8 R2. Endeca , ITL query engines and many more in the field of E-Commerce.