System Engineer
CurrentExecuted integration plans and system integration for supply chain solutions.Provided L2 support, managed customer interactions, and resolved issues effectively.Analyzed supply chain challenges and implemented OMP solutions to enhance performance.Monitored APIs and ensured adherence to SLAs, including batch job monitoring and issue resolution.Maintained documentation, ticket management, and knowledge base in ServiceNow.Leveraged tools such as OMP, ServiceNow, SAP APO, SAP ECC, and Microsoft Office to optimize supply chain processes and ensure seamless system integration and support.