Mayank Dhingra Email & Phone Number

I am a dedicated Assistant Manager in Service Operations with extensive experience in driving customer satisfaction (CSAT) and Net Promoter Scores (NPS) through continuous improvement initiatives and strategic coordination with service partners. Based in Delhi, I specialize in service documentation auditing, escalation management, and enhancing service turnaround times (TAT).In my current role, I focus on ensuring that CSAT remains above 95% and NPS above 85 by conducting regular training sessions and audits, managing escalations promptly, and maintaining thorough documentation. My responsibilities also include handling service commercials, timely clearance of outstanding dues (OD), and reconciling service accounts quarterly.I collaborate closely with internal teams such as Training departments to schedule essential soft skills and technical training for service partners. Externally, I engage with service franchisees and engineers to drive quality and satisfaction metrics.With a robust background in service operations and a commitment to operational excellence, I leverage my strong analytical skills and proficiency in Excel to enhance service performance and customer experiences. I hold a graduate degree and have over six years of experience in this field.

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  Jagan Institute Of Management Studies(Jims Rohini)

  Information Technology