Mayank Dutt Email & Phone Number

New Delhi, Dl, In

Delhi, India

NMIMS University is one of India’s leading multi-disciplinary private universities and one of the largest formal online education providers in the country.• Sales and Marketing Management: Responsible for driving new sales through various channels for different product lines.• Go-to-Market Strategy: Create and execute go-to-market strategies. Accountable for delivering strategies that bring efficiencies in customer acquisition by deepening existing partnerships and exploring new… Show more NMIMS University is one of India’s leading multi-disciplinary private universities and one of the largest formal online education providers in the country.• Sales and Marketing Management: Responsible for driving new sales through various channels for different product lines.• Go-to-Market Strategy: Create and execute go-to-market strategies. Accountable for delivering strategies that bring efficiencies in customer acquisition by deepening existing partnerships and exploring new, sustainable avenues.• Channel Sales Management: Manage and drive sales through channel management teams, ensuring targets are met and relationships are nurtured.• Marketing Oversight: Lead marketing efforts for customer acquisition, targeting, segmentation, and digital channel strategies to optimize performance and growth. Show less

New Delhi Area, India

-Brought new partners on board and maintained relationships with existing partners.-Understood customer and business needs to cross-sell and up-sell the company’s products.-Coordinated with other company personnel to deliver and meet customer/partner expectations.-Acted as a bridge for communication between customers/partners and the engineering team.-Accessed, clarified, and validated partner needs and performances regularly, maintaining a high partner satisfaction rate.

Delhi, India

-Responsible for day-to-day relationship management of channel partners.-Acted as a liaison between Badabusiness and assigned channel partners.-Built, maintained, and managed relationships with current and prospective channel partners.-Established productive, professional relationships with key personnel in assigned partner accounts.-Coordinated the involvement of channel partners in meeting partner performance objectives and expectations.

Gurgaon, Haryana, India

-Managed a team responsible for addressing and resolving customer escalations received through various social media platforms.-Monitored social media channels for customer feedback, complaints, and inquiries.-Developed and implemented strategies to respond promptly and effectively to customer concerns raised on social media.-Collaborated with cross-functional teams, including customer support, marketing, and product development, to ensure comprehensive issue resolution.

Noida Area, India

-Managed key client accounts, serving as the primary point of contact and building strong, long-lasting relationships with strategic partners.-Conducted regular meetings with clients to understand their hiring needs, organizational goals, and challenges, ensuring alignment with TimesJobs.com services.-Collaborated with internal teams, including sales, marketing, and support, to deliver customized solutions that met clients' recruitment and talent acquisition objectives.-Analysed… Show more -Managed key client accounts, serving as the primary point of contact and building strong, long-lasting relationships with strategic partners.-Conducted regular meetings with clients to understand their hiring needs, organizational goals, and challenges, ensuring alignment with TimesJobs.com services.-Collaborated with internal teams, including sales, marketing, and support, to deliver customized solutions that met clients' recruitment and talent acquisition objectives.-Analysed market trends and competitor activities to provide clients with insights and recommendations for optimizing their recruitment strategies. Show less

Delhi

-Worked as a dedicated Customer Service Associate in BlackBerry customer support, providing assistance to customers facing issues with BlackBerry devices and services.-Effectively addressed customer inquiries, concerns, and technical issues through various communication channels, including phone, email, and online platforms.-Utilized in-depth product knowledge to troubleshoot and resolve technical problems, ensuring a high level of customer satisfaction.