Mayank Garg Email & Phone Number

Pune, Maharashtra, India

•Leading as a Product Manager to develop a portfolio of Cloud products using Agile methodologies, owning the Product Roadmap and ensuring product readiness for successful market launch.•Develop deep understanding of customer experience, identify and fill product gaps while generating new ideas for constant improvement of customer experience and to drive growth•Collaborate with several cross functional teams across BT Business and various business partners to develop products across several stages including conceptualization, design, planning, development, testing, trials, and finally launch for Sales and Service.•Collaborate with sales teams to develop product demos and marketing collaterals, driving upsell and cross-sell opportunities.•Crafted product strategy and roadmap aligning customer demands, technical capabilities and business objectives.•Executed Planning and development of new and existing applications/tools viz Billing system, collection system, Fraud system and Anti Money laundering system to be used by the Shared Service organization within BT for delivering BAU work packages.•Managed end-to-end Transformation programs with a team of over 40+ resources, including Enterprise and Solution Architects, Program/Project Managers, subject matter experts, and third-party vendors.

Gurugram, Haryana, India

 Responsible for planning and development of several new and existing applications/tools that were used by Shared service organisation within BT to deliver BAU work packages. This includes refining/ building new Billing system, collection system, Fraud system, Anti Money laundering system etc and integrating it into the respective ecosystem to achieve desired business objective. Also handled migration of legacy applications on new platform. Managed end to end Transformation programs with a team of over 25+ people including Enterprise and Solution Architects, Program / Project Managers, subject matter experts, third party vendors etc. Responsible to manage the customer contracts end to end from Delivery, Governance and Profitability perspective. This involves Scope management, Cost management, Change management, Deliverables, Dependency and obligations management, for all towers within the respective program. Lead a team of Project managers and provided leadership and oversight on all aspects of the projects, including project estimation, planning, technical designs, stakeholder management and the project delivery schedule. Worked with various stakeholders to establish objectives, performance standards and priorities for each workstream of the respective programs.

India, Dubai, South Africa, Kenya

Assignment 1: Developed cloud adoption strategy and thereafter migration plan of several in house applications across multiple Customer's Data Centres to Private/Public cloud.  Extensive engagement with application owners to align them with business outcomes and benefit of migrating to cloud. Discovery and assessment of existing inventory so as to analyse assets and workloads. Planned workload migration by assessing workloads, deploy workloads, and release workloads. Led a team of IT consultants to deliver the project. Trained multiple CXO level stakeholders on the project management best practices to be adopted to deliver such massive transformation programs.Assignment 2 : Program Management for development of ALM tool and thereafter its integration with Airtel IT applications viz Oracle, Cognos, UGIS, DMS and all network elements (BTS, BSC, MSC & NMS) present in Airtel eco system. Evaluated the RFP responses, recommended the right vendors to client, and finalized the scope of work. Managed a team of 35 Vendor resources (US and India based) comprising Developers, Solution Architects and Business Analysts over the complete duration of the project. Created the project environment from scratch which includes setting up of Governance structure, Change Control Board, identify key stakeholders involved in the project, process set up to evaluate progress of the program and take deviations to resolution with sponsor of the project

Noida, Uttar Pradesh, India

India, Switzerland, Uk

 For client Zurich Financial services, managed large and complex Transformation programs & projects which included end to end planning, execution, monitoring and controlling of scope, financials and resources across Germany and UK region. Engaged with Zurich and CSC Account Management team for building project roadmap, resourcing and governance. Engaged with CSC Architects, Subject Matter Experts and technical resources for design and execution. For Client Alstom, lead the project management processes and managed end to end responsibility of setting up Private Cloud infrastructure and thereafter executing Consolidation and Migration of 2 data centre’s from India and Japan to Strategic Data Centre at Kuala Lumpur.

India, Dubai, Uganda, Zambia

 End to end delivery for Turnkey projects, worked in System Integration group of the company and implemented some critical projects such as MTN-Africa, Indian Navy, Bharti Airtel Ltd and DMRC. Responsible for Project Initiation, Project planning, Risk Management, Vendor Selection, Project execution, Monitoring & Control, Quality Management, Ensuring 100 % delivery. Deployed onsite at Africa and Dubai to deliver Program for infrastructure optimization of data centres, setting up of new data centres and deployment of BMC remedy tool to be used as a shared service. Led 15-member onsite team comprising of Network and IT architects, Infrastructure engineers, Remedy tool developer and Network engineers.

Gurgaon, India

 Accountable for all deliveries related to IT/Telecom and Government vertical customers. Executed massive digital transformation program for Comptroller and Auditor general of India. Delivered strategic MPLS, NLDs, IPLCs connectivity for IT/Telecom giants viz- Nokia, Ericsson, TCS, Infosys etc. Project Management and engineering for voice and data networks using multilayer platforms, vendor management and sales engineering.

Gurgaon, India

 Implemented pilot projects to generate prospective projects for Sales team to win new client accounts for the company. Planned and Executed Indian Airforce and ITC VSAT roll out projects  Acted as interface with the customer for all issues major or minor related to Projects and Services.  Provided a strategic plan for backups, redundancies and minimum network outages based on the client needs. Isolating the single point of failures from the multi- network and facilitate their removal.

Master'S Degree, Mba

B-Tech, Electronics And Communication