With a Master's in Big Data Analysis from Goa Institute of Management, my role at Air India Limited focuses on enhancing customer satisfaction through strategic project management. We've implemented NPS frameworks and designed dashboards that align with project goals, fostering informed decision-making. My expertise lies in directing cross-functional teams, optimizing project deliverables, and operational efficiency.During my tenure as Associate Manager, our team has driven a notable increase in customer experience by improving communication and workflows. Leveraging comprehensive analysis of customer feedback, I've developed actionable insights for senior leadership. These initiatives reflect my commitment to creating a customer-centric culture and my competency in deploying strategic planning sessions that translate into measurable outcomes.