Mayank Singh Email & Phone Number

Gurugram, Haryana, India

- Spearheaded project management initiatives to create a customer-centric culture, utilizing Net Promoter Score (NPS) frameworks to boost customer satisfaction.- Directed cross-functional teams to design and implement NPS dashboards, ensuring alignment with project goals and enhancing decision-making processes.- Orchestrated strategic planning sessions with department managers, optimizing project deliverables and operational efficiency.- Conducted comprehensive analysis of customer feedback, developing actionable insights and strategic recommendations for senior leadership.- Led cross-departmental collaboration programs, driving a increase in customer experience by enhancing communication and workflows.

Bengaluru, Karnataka, India

- Managed end-to-end project deliverables for a Supply Chain E2E integration project, ensuring timely completion and alignment with client needs.- Developed and documented technical specifications by gathering business requirements, collaborating closely with project managers and technical teams.- Led daily interactions with senior stakeholders to translate business objectives into actionable plans.- Directed the deployment of Azure solutions in collaboration with Database Engineers and Developers, ensuring seamless integration.- Coordinated testing and quality assurance efforts, ensuring adherence to functional and business requirements.

Goa

- Bridging the gap between the management and the student bodies by acting as the official communication channel of the institute- Resolving conflicts between the different Clubs and organising major events in the college

Pune, Maharashtra, India

- Identified the segment of customers who have a high tendency to default on CD repurchase loan- Applied predictive modelling like logistic regression, XGBoost, LDA and kernel SVM - Used logistic regression to capture 49% responders in top 3 deciles i.e. additional 19% capture rate as compared to random model- Evaluated different classification techniques on the basis of Gain, Lift and KS chart

Mumbai Area, India

- Led a team of 5 to manage the deployment of new products and services, ensuring smooth operations and technical readiness.- Managed network stability and troubleshooting efforts, resulting in a 15% reduction in customer churn.- Coordinated with cross-functional teams to improve network/device architecture and operational processe

Master Of Business Administration - Mba, Big Data Analysis

Bachelor'S Degree

High School Certification, Mathematics And Computer Science