Mayank Kumar Singh Email & Phone Number

Jodhpur, Rj, In

Worked in 24*7 shiftsWorked on profile addition, deletion, modification in domain on various different catalogues. Performed Change Tasks related to server deletion from Domain.Create/delete/modify user accounts, service accounts and Active Directory group as required per client policyWorked on resolving incidents related to password issues, domain joining. Day-to-day management of the domain controllers. Create new computer accounts and join to directory services. Manage and Create Accounts. Catered to Service Requests raised by Client. Kept a record of Replication success and monitored server health on daily basis.

Noida Area, India

Working as an Incident Manager and handling Command Center Operations. Handling bridge calls for major incidents and guiding them to resolution.Identifying issues having business impact and escalating them as per process. Working on area of opportunities from client side and keeping a track. Providing data to Leads regarding the major issues and keeping a tab of pending incidents. Performing audits for DC-Ops and assisting them in ensuring they meet SLA. Excellent with EPDSM and HP OVO Console. Part of BCP (Business Continuity Planning)Team and had completed Training for same. Extended shifts to ensure that we deliver Services as promised.Interacting with clients and catering to their needs

Master Of Business Administration - Mba

Bachelor Of Technology - Btech, Honors

Activities and Societies: Table Tennis, Football