● Experienced with Google Workspace. ● Knowledge and Experienced Proficient with MAC and Windows OS. ● Experience troubleshooting systems.● Proficiency in upgrading systems to enable compatible software.● Experienced in troubleshooting hardware and software issues including Performing tests. ● Experienced with Apple Business Manager. ● Experienced with good knowledge of setting up firewalls and networks. ● Providing support and managing MDM profiles for Macs and iPhones.● Familiarity with the Apple ecosystem. ● I have Excellent knowledge of technical management, information analysis and computer hardware/software systems.● I have Hands-on experience with computer networks, network administration and installation. ● I have Exceptional time management & multitasking abilities.

● IT Infrastructure Management (Procurement and Management of IT Hardware & Software Inventory, IT Network Management, AMC Management, and Infra insurance management), IT Operations Management, MES applications, and System Administrations.● IT Infrastructure Planning and Forecasting for AD Servers, Applications & DMS Server.● IT Services and Asset Management - Understanding of Distributed Computing & Incident.● Knowing of Problem Management and various Business Application Support, installation, and end-user support of SAP and using the SAP application for IT procurements.● Tracking and reporting the IT support activities. Set up and manage IT support process.● Set up and manage IT support processes (Issue ticketing to resolution) for Infra and Application Support, Tracking and reporting the IT support activities.● IT Infrastructure management (maintaining hardware/network/software inventory, tracking hardware issues to employees) AMC tracking and renewals, and infra-insurance management.● Infrastructure procurement- Specifications and requisitions for hardware/network/ packaged software. Support procurement executive in vendor selection and technical negotiations.● Network management - Design and deployment of wired and WiFi networks. Network quality and capacity management.● IT Operations Management (Commercial and MES applications) daily and periodic tasks, housekeeping, system administrations, IT Infrastructure planning — sizing for initial installation and forecasting and planning growth, and Any other responsibilities as may be assigned to you from time to time that may be required for the successful commissioning and smooth operations of the Company.● I have Hands-on experience with Windows Operating Systems Win 7, 8 & 10.● I have good knowledge of Addressing user tickets regarding hardware, software and networking.● Experienced & Working knowledge of office automation products and computer peripherals.

Designation: Team Lead (Worked with GENEX Corporate Services as a Team Lead on Client Side Cummins Turbo Technologies (Dewas And Pithampur)● Responsibilities: Deputed for Cummins Turbo Technologies India Ltd. (Pithampur & Dewas) to manage IT Team and work plan for WAN, LAN, Laptop & Desktop, Data Closet – Storage, Printers, Telecom, and Various IT Support for IT Operation Management, IT Infra Support, Monitoring, and ITSM, Policies (IT Basic Hygiene).● Manage & Following Helpdesk tickets with ITIL Process & attend incidents, and requests logged by users on a day-to-day basis as per SLA, being the first point of escalation.● Hands-on experience in Cisco VPN-related troubleshooting, office365, Outlook, SCCM, and Basic knowledge in Active Directory.

Designation: Team Lead (Worked with Openview Technologies Pvt Ltd as a Team Lead on Client Side Cummins Turbo Technologies (Dewas And Pithampur)As an IT professional with more than several years of experience in IT Infrastructure Support and managing IT Teams and work plans for WAN, LAN, Laptop & Desktop, Data Closet – Storage, Printers, Telecom, and Various IT Support for IT Operation Management, IT Infra Support and ITSM.

Working with Personnel Staffing Solutions Pvt. Ltd. For Wipro InfoTech Ltd. as Sr. Desktop Engineer on Honeywell Project Pune & Suzlon Energy Ltd. Indore since 19 March 2012 to till dateJob Responsibilities:Providing Remote Support to Honeywell national and international users and desk side Engineers for Outlook and desktop/Laptop issuesHandling 1000+ users in LAN & attend day-to-day user calls and giving solution for their problems.Resolve the problems remotely on phone or by taking remote control of user’s machines.Managing IT Assets (Software & Hardware) for my Honeywell projects● Deputed as an ITFM Engineer for Suzlon Energy Ltd. Indore to manage IT Facility and Management Services along with Printer Support, Network Support, and support users for Desktop and Laptop related hardware, software, OS, and systems application issues.Job Responsibilities:Working with Windows XP and Windows 7 environments. Providing L1 Level support to Printer and Network related calls.Configuration and Troubleshooting of Macfee and Cisco any connect.Knowledge and experience in asset management (physical assets)Vendor Management.Call Logging Tools:- Remedy

Installed, Configured and Worked on Network Printers, Desk Jet PrintersDiagnosis & troubleshooting HP Workstations & Desktops, Laptops Installed, configured & worked on E-mail clients like Microsoft OutlookSolving Customer Queries & Maintaining Relationship.Profile focuses on the Customer Satisfaction.Sap front end installation and configuration.Virus management (i.e. MacAfee )

● Designation: Senior Engineer● Responsibilities: Deputed for Bharti Tele Media Noida & Infratel (NOC & TOC) Gurgaon. to support IT Facility Management Services & IT Operations.

● Designation: Customer Support Engineer● Responsibilities: Deputed for Bharti Airtel Mobility Delhi to support IT Operations.