Leading the Managed Services of iMEA region cross multiple customers in Ireland, UK, South Africa, Italy and India.

- Led the transition and transformation of Managed Services for 2nd largest telco of the world.- Successfully led the implementation of Amdocs zero touch, self healing operations that enabled telco to dramatically improve their digital operations and end user digital experience including their call center performance.

Managed multiple OpCos of Vodafone Amdocs Shared Services (ASSC) engagement and Telkom South Africa accounts as Offshore Service Delivery Manager.

Led the Managed Services for UK based telco from Offshore.

• Provide technical guidance and managerial control of IBM India project personnel and to provide a framework for project planning, communications, reporting, process adherence and contractual activity.• Financial management – Timely and accurate labor and non-labor billing.• Responsible for the DS&P (Data Security and Privacy) compliance.• Timely training of all IBM India resources in client and project specific procedures.• Quality and timely completion and delivery.• Risk and Issue management. Ensures separation of duties.• Define, execute and ensure Baseline audits are performed against items under configuration management.• Define defect tracking and reporting procedures. Closely monitor DAR Reporting.• Resource management. Travel arrangements for IBM India personnel working onsite.• Produce Quality Management Plan and implement necessary methodologies and processes in accordance.• Establish a regular and comprehensive schedule of project meetings, submission of reports, reviews and presentations as part of the project communication plan.• Implement agreed operational and OPAL process & Controls.

• End-to-end system architecture and proposal submission.• Solution prototyping, monitoring, tracking and reporting.• Consultation. Building Client relationship and trust.• Technical leadership in all the project phases.• Mentoring team members.• Overall control of Change Management and Defect Management.• Risks and Issues Identification, Mitigation and resolution.• Test Strategy Planning & designing.

• Interaction with the Clients to gather requirements.• Assist in finalizing the BRS and the Technical solution.• Writing System requirement and High Level Design. • Configuration management, Low Level Design and Code review.• Own the delivery end-to-end across phases.• Financial (capitalization) and Delivery Reporting.