Mayank Mehta

Mayank Mehta Email and Phone Number

Technical Project Lead at Squire Technologies @ Squire Technologies
dorchester, dorset, united kingdom
Mayank Mehta's Location
Poole, England, United Kingdom, United Kingdom
Mayank Mehta's Contact Details

Mayank Mehta personal email

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About Mayank Mehta

I possess extensive expertise in the Telecom Domain with a strong background in providing accelerated support for various product ranges. My current position at Squire Technologies Headquarters UK involves delivering 24/7 support to clients and working with products such as DSC (Diameter Signalling Controller comprises IWF/DRA/DEA), SBCs for International Gateways, Media Gateway controllers, STP, SMSG/SMSC, C5, and Voice over LTE.Throughout my tenure, I have demonstrated proficiency in working with telecom devices, including VOIP(C4) Switches, and Session Border Controllers. Commencing my journey with Squire Technologies as a Tier1 Support Engineer in July 2010, I managed case escalation, product information updates, and log and trace collection to comprehend customer-reported issues, subsequently escalating them to Tier2 for further resolution.My role progressed to Tier2 Support Engineer, where I delved into the technical aspects of cases and addressed escalated issues from Tier1. In addition, I provided extensive technical remote support to Global customers through various communication channels including emails, chat (via Skype and IM), and telephone interactions.My proficiency spans across various protocols encompassing VOIP (SIP), TDM Signalling (SS7, ISDN), and Media Gateway Control (MGCP, MEGACO). Furthermore, I exhibit adeptness in operating systems such as Linux CentOS/RHEL and Windows, along with extensive knowledge of databases including MySQL and Database Replication.I have been actively engaged in remote installations for interconnections with customer networks and providers, orchestrating the installation of SS7 and VOIP products tailored to their network requirements. My career commenced in 2008 with Eurus Network Services, where I rendered remote support to call centres and foreign clients, troubleshooting voice issues and providing support for a spectrum of switches such as Nextone and Quintum Voice Gateways. Concurrently, I executed daily CDR reports and addressed call voice issues raised by Remote NOC Providers and customers.

Mayank Mehta's Current Company Details
Squire Technologies

Squire Technologies

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Technical Project Lead at Squire Technologies
dorchester, dorset, united kingdom
Website:
squire-technologies.com
Employees:
37
Mayank Mehta Work Experience Details
  • Squire Technologies
    Technical Project Lead
    Squire Technologies Apr 2019 - Present
    Dorchester, England, United Kingdom
    Responsible for providing technical Input relating to Installations/Projects in progress.
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  • Squire Technologies
    Senior Telecom Support Engineer
    Squire Technologies Oct 2014 - Present
    Dorchester, Dorset, United Kingdom
    Working closely with Engineering team in resolving customer issues and supporting round the clock.
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  • Squire Technologies
    Tier2 Support Engineer
    Squire Technologies Aug 2011 - Oct 2014
    Job Duties and Responsibilities:• More in-depth technical support level than Tier I containing experienced and more knowledgeable personnel on product or service. • Responsible for assisting Tier I personnel to solve basic technical problems and for investigating escalated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues •To confirm Tier 1 information and request further info from Tier 1 if appropriate. • Review the Case to see what has already been accomplished by the Tier I technician and how long the technician has been working with the particular customer to enable a correct allocation of priority to the Case • Deployment of specialised troubleshooting solutions to help ensure the intricacies of a challenging issue is captured. This may include, but is not limited to onsite installations or replacements of various hardware components, software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem. •They should provide regular customer feedback at appropriate times (e.g. as stipulated in new customer feedback date field in CRM tool) •Escalation to Tier 3
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  • Squire Technologies
    Tier1 Support Engineer
    Squire Technologies Jul 2010 - Jul 2011
    - Be the first point of contact for customer queries, by phone and email. - Raising cases (tickets) for new issues using SalesForce CRM system. - Provide a first line investigation of new issues and raise to next level when appropriate. - Contribute towards building a support knowledgebase of common problems and FAQ's.- Provide customers with status information and regular updates on the progress of open cases.- Building models of customer systems as advised by higher tiers. I also spent some time in the installation department doing:- Sending Checklist to the Customers for OS and Software installation.- Check that the OS has been installed correctly- Provide pre-configuration to customer systems.- Install and configure customer’s systems/solutions.- Chasing customers for Sign-off Document when installations get completed.
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  • Eurus Network Services
    Network Engineer
    Eurus Network Services Sep 2008 - Jul 2010
    Began my professional career with Eurus Network services just one year back & presently designated as senior network engineer .Exploring myself in Voip & TDM Technology with high based networking devices .

Mayank Mehta Skills

Telecommunications Voip Ss7 Sip Ip Switches Isdn Linux Tdm Technical Support Troubleshooting H.323 Team Management Product Management Media Gateways Operating Systems Network Administration New Business Development Business Strategy Vendor Management Project Management Crm Team Leadership Mgcp Salesforce.com Pre Sales Business Development Account Management Negotiation Strategic Planning Business Planning Customer Satisfaction

Mayank Mehta Education Details

  • Institute Of Management Technology - Centre For Distance Learning
    Institute Of Management Technology - Centre For Distance Learning
    Major- Systems And Minor- Marketing
  • Delhi University
    Delhi University
    Commerce
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Frequently Asked Questions about Mayank Mehta

What company does Mayank Mehta work for?

Mayank Mehta works for Squire Technologies

What is Mayank Mehta's role at the current company?

Mayank Mehta's current role is Technical Project Lead at Squire Technologies.

What is Mayank Mehta's email address?

Mayank Mehta's email address is ma****@****ail.com

What is Mayank Mehta's direct phone number?

Mayank Mehta's direct phone number is +4475720*****

What schools did Mayank Mehta attend?

Mayank Mehta attended Institute Of Management Technology - Centre For Distance Learning, Delhi University.

What skills is Mayank Mehta known for?

Mayank Mehta has skills like Telecommunications, Voip, Ss7, Sip, Ip, Switches, Isdn, Linux, Tdm, Technical Support, Troubleshooting, H.323.

Who are Mayank Mehta's colleagues?

Mayank Mehta's colleagues are Sarah Cooper, Gareth Thomas, Robin Winchcombe, Rohit Singh, Stefan Anderco, Jane West, Harry Coleworth.

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