Client Relationship Management:Understand client requirements and expectations.Regularly communicate with clients to provide updates and address concerns.Act as the primary point of contact between the client and the service provider.Service Delivery Planning and Execution:Develop and implement service delivery plans based on client needs and contractual agreements.Ensure that services are delivered according to agreed-upon service levels and (KPIs).Monitor and track service delivery performance.Identify and implement improvements to enhance service quality and efficiency.Team Leadership and Management:Lead and manage a team of service delivery professionals.Provide guidance, support, and training to team members.Ensure that team members have the necessary skills and resources to meet client expectations.Foster a positive and collaborative team culture.Incident and Problem Management:Oversee the resolution of incidents and problems.Collaborate with technical teams to address issues and minimize downtime.Implement preventive measures to avoid recurring incidents.Change Management:Manage and oversee changes to the service environment.Assess the impact of changes on service delivery and communicate with clients.Ensure that changes are implemented smoothly and do not adversely affect service quality.Performance Monitoring and Reporting:Implement systems and processes for monitoring service performance.Generate and analyze reports on service delivery metrics.Present regular performance reports to clients and stakeholders.Continuous Improvement:Identify opportunities for process improvement.Implement initiatives to enhance efficiency and effectiveness.Encourage a culture of continuous improvement within the service delivery team.Risk Management:Identify and assess potential risks to service delivery.Develop and implement risk mitigation strategies.Ensure that the team is prepared to handle unforeseen challenges.

Handling Central Govt like Niti Aayog(NDAP) and MOA(Upag).

Steering all IT infrastructure operations including data, voice, email, internet, telecommunication, server administration and end user services Leading all contact center implementation projects like dialler, through aggressive project governance processes, developing relationship with business stakeholders and leadership teams across geographies and departments.Performing problem and incident management, issues management and configuration management.Managing the PRI lines along with compliance.

I attained experience in Windows IT infrastructure as well as good command in the areas of IT Operations, Solutions, Administration, and Installation & Maintenance 1) Experience on SAP Basis.2) Apply Support Packages and SPAM update3) Backup and Restoration drill activities in Servers.4) Quick adaptability and systematic approach towards work are my assets.5) Work experience evolved on ECC 6.0, EHP 7.6) Skills in SAP Support with experience in SAP ECC 6.07) Security Administration- Maintaining SAP Security like creating users, creating roles, assigning roles, assigning authorization objects, generating profiles.8) Experience in defining, configuring and maintaining the Transport Management System environment (STMS).9) Administered Database servers Oracle, database offline backup, online backup, 10) Experience in Client Administration, Client copy (Local, Remote), Import/Export). 11) Good team spirit and maintain good relation by sharing the new business solution.