•Managed end-to-end e-commerce operations, including inventory management, shipping logistics, and customer support, for a leading online platform specializing in regional Indian snacks.•Reduced dead stock percentage from 15% to less than 5% by effectively planning and coordinating with suppliers to optimize stock levels, aligning supply with customer demand•Contributed to the development and execution of ecommerce strategies, including sales analysis, marketing initiatives, and platform enhancements to drive growth and customer satisfaction.

As the Operations Head, my primary focus will be on streamlining operations, enhancing productivity, and delivering outstanding customer experiences. With a passion for process optimization and a keen eye for detail, I am eager to identify areas for improvement and implement innovative solutions that drive efficiency and effectiveness.