Mayank Sachdev Email & Phone Number

Noida, Uttar Pradesh, India

Ericsson RAN engineer focusing on providing technical support for Radio Access Networks. The role is considered a specialized telecom professional position and tasks often include troubleshooting end-to-end cellular technology and solving radio network-related issues. Basically on UCtool side debugging the Digital Units and UCtools and checking the switching between CPRI linksfocus on technologies such as 5G and 4G networking. Proving support for LTE and small cell projects on Digital Unit side. Providing support and guidance on networks and maintaining network elements by providing remote assistance. Also providing software and hardware support for customer lab.Perform network analysis to troubleshoot issues and coordinate communications between the customer, operations team and field support systems. Creating and executing test cases and organizing field trials of a network are also important responsibilities.

As the Test Lead for Malaysia's leading Communication Service Provider, have played a crucial role in the successful implementation of the Digital Contact Centre Transformation Program. The program's salient features, including Speech & Text Analytics, Visual Support & Sentiment Analysis, have been thoroughly tested and integrated with various social media platforms, such as WhatsApp, Facebook, Twitter & Live Chat.Have also ensured that the BOT response is available in both English & BM language which is multilingual api implementation via google making it highly effective in serving customers of different linguistic backgrounds. The BOT's ability to facilitate Port-In requests and track Port In/Port Out status has added to its versatility and utility.Additionally, have overseen the testing of BOT's ability to facilitate Prepaid Top-up, enable Direct Debit for Bill Payments, Rate Plan & Device Discovery, and Manage Wifi Name & Password and Reboot Router. The integration of Video Call with Live agent via Consillium and Ring Central platforms has further enhanced customer support services.Team's testing efforts have resulted in the successful enablement of Pay Bills for Active/Terminated Customers, Enable E-Bill, Check Billing Info & Contract Details, Retrieve Payment Receipts & Perform Locate Payment.Overall, dedication and expertise have made the Digital Contact Centre Transformation Program highly efficient, customer-centric, and reliable. Your contributions have made it a success and helped enhance Malaysia's leading Communication Service Provider's reputation.

Greater Noida

Greater Noida

Greater Noida

Greater Noida

Master'S Degree, Computer Software Engineering

Bachelor Of Computer Application(Bca), Computer Engineering