Working in Deloitte Consulting - Strategy and Business Design ; Leads consulting teams during engagements and support pursuits. Received President’s Award for FY20 for exemplary performance delivered on the engagements.- Led engagement with US based high tech commercial bank to transform their US credit risk operations and enhance controls for risk monitoring. - Led engagement for third largest US Automobile manufacture to transform their captive finance operations (wholly owned subsidiary to provide financing to customers and dealers) and enhance experience for their dealers and customers.

Role is to work with senior leadership to design the Corporate Shared Services structure and design the capabilities enhancement path for the newly set up Shared services center in India. Also, to lead and execute Transformation initiatives efforts across State Street Global Corporate Functions.

Role is to lead Transformation initiatives using process re-engineering, automation and migration levers to improve service delivery and reduce cost and responsible for Business analysis, Process diagnostic, project management and change management oversight.

Role includes liaising with IT, Treasury functional teams and GE businesses to deliver tools and processes as a part of Treasury’s cross-functional projects, to create next generation of operational capabilities for Treasury Operations, with a focus on improving customer service, reducing cost and complexity and improving risk management and controller ship.• Provide project management oversight across transformation initiatives focused on improving process, controllership, customer service and infrastructure for global operations processes.• Work collaboratively with delivery partners and subject matter experts, translating and clarifying requirements and defining design options in systems related projects and programs.• Responsibilities include identifying opportunities to improve processes for sustained gains by developing and executing Shared service and Outsourcing strategies. Work closely with process owners, project teams, senior leadership and key stakeholders to develop a comprehensive plan to meet Operations strategy and ensure improvement gains are sustained on a long term basis.• Execute engagements in a global delivery model, working with teams across regions. Ensures delivery of a high quality, professional and proactive customer focused service.

Role included Business process management, leading a team of outsourced employees and providing project management oversight for implementing the outsourcing strategy and business process re-engineering.• Formulized the outsourcing strategy, monitored the KPI’s of vendor, and reviewed the quality standards performed on all outsourced activities along with planning the resource requirement and contract management.• Participated in process workshops on the complete value chain of Bank Account Management (BAM) process attended by senior leaders of GE Treasury, mapping the As-Is process and proposing an To-Be process.• Collecting the data available for the As-IS process to analyze the performance and gaps in the current process and using the same to improvise the process using Lean and DMAIC methodology. • Devise tools/reporting systems to accurately capture the process KPI’s and devise meaningful metrics to monitor the KPI’s of vendor.• Liaised with IT Team to develop and implement an application using VB and VBA for improved tracking of BAM(Bank Account Administration) requests and create accurate performance metrics. The delivered system automated the manual confirmation process resulting in saving of manual efforts and reduction in Cycle time of the process

Transitioned and stabilized two processes for a leading US Insurance Service Provider.Contract Management – Facilitating MSA, SOW closure, including development of Transition plans and model for the billing policy for the migrated process.Used analytical techniques such as flow charts and process maps to eliminate duplication and facilitate workflow thereby increasing the teams Productivity, leading the QA team to win the prestigious “TCS Team of the Quarter Award” for Q4 2010.