Provider of outsourced business process management services committed to simplifying complex customer interactions while delivering a seamless experience. The company offers integrated business management, technology and digital services and solutions as well as intelligent automation and transformation services to clients across diverse industries including e-commerce, gaming, travel, hospitality and logistics, driving process excellence and cost efficiencies.

Providing administrative support to accountants, undertaking clerical tasks such as typing, filing, making phone calls, handling mail and basic bookkeeping.Working with spreadsheets, sales and purchase ledgers and journals.Calculating and checking to make sure payments, amounts and records are correct.

After my short and successful stint as Customer Service Agent, i was promoted to Back office team as a Senior Customer Service Associate to manage activities such as mailing of highly confidential legal letters to the customers, manage the payment collection from the customers and maintaining the database for the same. The customer base was mainly global, based out of Canada. Handling enquiries and performing daily reconciliations of all the payments.

Was responsible to render customer service assistance to the global customers based out of Canada.Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers.Present monthly reports to team leader detailing the performance… Show more Was responsible to render customer service assistance to the global customers based out of Canada.Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers.Present monthly reports to team leader detailing the performance and target achievements for further improvement Show less

Worked as Customer Service executive in the voice process catering to firm's existing and new customer base spread widely across the globe.Also responsible for maintaining Daily Customer Report as a part of continuous improvement program.