Mayank Seth Email & Phone Number

New Delhi, Dl, In

Lucknow, Uttar Pradesh, India

Delhi, India

Managing PAN India Branch Operation activities along with a team of 45 Members.• System Enhancement & Automation and Process improvement.• Ensure effective liaison between Branch Operation Team and Other Stakeholders for smooth disbursement• Analyzes and resolve work problems or assists team in solving work problems.• Work with team to monitor loan services and ensure service standards are met.• Supervise approximately 45 employees (Day to Day supervision, Training and Annual Performance Review) ➢ Disbursement TAT and Quality• Provide end to end TAT to the customer as per the company policy / self KRA.• Ensure quality of the transactions through quality checks and regular trainings to the team and related stakeholders.➢ Customer Service • 100% handover of welcome letter to customers. • Resolution of Customer complain at Branch, Area level & Regional Level. • Should follow escalation matrix of customer complain process • Regular review of all open customer queries, requests and complains and ensure timely closure within the stipulated TAT➢ Learning & Development • Conducting regular training program on Ops at Branch, Area & Regional level • Attending all mandatory training program assigned➢ Process and MIS Reporting• Review the Operations Manual periodically as defined • Maintain & Review of various MIS required for smooth functioning of the business• Control OTC / PDD within the acceptable levels and timeline➢ Team Management • Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity.• Develops individuals for future advancement.➢ Compliance & Audit• Timely resolution/closure of audit points w.r.t. disbursements & customer service and ensure that the branch always maintain a LOW RISK RATING.

Ghaziabad, Uttar Pradesh, India

Manager II at PNB Housing Finance Limited

Ghaziabad, Uttar Pradesh, India

Agra, Uttar Pradesh, India

Banking Looking after Emi and PEMI /PF banking of the customer with different cycle of the cheque’s.DRE Entry in system Reconciliation of the PDC’s, ECS,Reconciliation of Customer Statement of Accounts by coordinating with central operations and Collection departmentOpen item solve of UPCustomer Services :Dealing with customer issues & increase customer satisfaction through timely complaint rectification.Monitoring North -Zonal customer service database &doing follow up with COPS /Branches for timely resolution of each request for zone Responsible for Looking after smoothly on Customer Query like Part-Pre Payment Process, Conversion process Refund Process, Swap Process Retrieval of Document Waiver of chargesForeclosure Process. Disbursement :Working on centralized software Kastle Responsible for handling Post disbursal documents and dispatch of welcome letters and other deliverables to customers.Reconciliation of Customer Statement of Accounts by coordinating with central operations. Monitored MIS of daily disbursement database Otc /PDD ,Insurance, Dispatch Tracker, Chq cancellation Reissue ,Loan Cancellation, Disb cancellation

Indore, Madhya Pradesh, India

Customer Services :Dealing with customer issues & increase customer satisfaction through timely complaint rectification.Monitoring West -Zonal customer service database &doing follow up with COPS /Branches for timely resolution of each request for zone Responsible for Looking after smoothly on Customer Query like Part-Pre Payment Process, Conversion process Refund Process, Swap Process Retrieval of Document Waiver of chargesForeclosure Process. Disbursement :Working on centralized software Finnone Responsible for handling Post disbursal documents and dispatch of welcome letters and other deliverables to customers.Reconciliation of Customer Statement of Accounts by coordinating with central operations. Monitored MIS of daily disbursement database Otc /PDD ,Insurance, Dispatch Tracker, Chq cancellation Reissue ,Loan Cancellation, Disb cancellation

Agra, Uttar Pradesh, India

By Ensuring all the files are disburses as per TAT and Policy with error rate > 1%.Reporting of MIS within time and accurateAll Original Property Papers to be kept in the FRFC under dual custodyProperty Vault Register to be updated immediately upon receipt of property documentsAll deferrals to be updated in LSSAll deferrals to be sent to CPU on the same day of receivingNo delay in depositing the foreclosure amount in the account of the customerSame day dispatch of files to CPU. Expertise in finding out the key risk areas in the systems and processes.Ability to implement the desired changes in the systems and processes to improve existing systems and to reduce the financial and other risks. Ability to analyze and assess financial soundness of a person/business concern.Strong work ethics. Work well independently and also as a team member.Able to build and maintain good professional relationship with people at all levels. Publishing the review reports to seniors.Setting up the internal control processes and systems in Retail Asset Collection department at all 04 hub locations in western UP in HDFC Bank.

Handling Clearing Operation for the Branch and at the same time resolving the customer queries.