Managed Assurance & Performance for Cloud & Cognitive services.Leading portfolio product development in the area of OSS, service and subscriber management using ML based automation to drive operational efficiencies in Nokia Managed Service business.

Automation consultant to support AI based Analytics use cases (Machine Learning, Cognitive Analytics, Predictive Analytics) to drive Automation, customer experience & operational efficiencies within various organizations of vendors and telco service providers.

SMARTCARE CEM/Analytics Consultant with Huawei Headquarters. Responsible for Customer Experience Management , Service Operations Center, Big Data Analytics & overall Operations transformations activities around the globe as a technical consultant/Solution Architect providing Technical Sales Support for CEM / Analytics Presales/delivery engagements.Leading Technical Pre-sales/Sales cycle E2E - right from lead generation to deal closure for CEM & Analytics opportunities ranging… Show more SMARTCARE CEM/Analytics Consultant with Huawei Headquarters. Responsible for Customer Experience Management , Service Operations Center, Big Data Analytics & overall Operations transformations activities around the globe as a technical consultant/Solution Architect providing Technical Sales Support for CEM / Analytics Presales/delivery engagements.Leading Technical Pre-sales/Sales cycle E2E - right from lead generation to deal closure for CEM & Analytics opportunities ranging 5-30 MUSDLead solution consultant (lead generation to Contract signoff) for CEM/Analytics wins with Tier 1 operators in Asia & Turkey.Presenting to C-level & discuss with customers the benefits a CEM solution can bring both in regards to improve operational efficiency , impact customer retention & upsell of new/existing business using minimal cost.Working on Huawei CEM AI/Machine Learning driven advaned use cases to support various organizations within an Operator like Customer Care , Operations, Planning, Marketing etc.Projects in : Customer Experience Management , VoLTE Monitoring & Analytics , Service Operations (NOC-SOC transformation projects)Consultancy Services: ★ Customer Experience Management & Big Data Analytics★ Service Operations Center (SOC)★ Customer Journey Management Strategy ★ NPS Improvement & Churn Reduction★ NOC-SOC transformation ( Operation Transformation)★ Targeted marketing Show less

Solution Architect for Ericsson CEM portfolio products EEA (Ericsson Expert Analytics – for CEM & SQM), TMA (Traffic Monitoring & Analysis)Worked on CEM / Service Assurance opportunities (Pre-sales + Delivery) with multiple Tier-1 , Tier-2 Operators from around the globe with different mindset & priorities - Participated in workshops to discuss benefits a CEM solution can bring in terms of improving operational efficiencies, customer retention & upsell of new/existing business… Show more Solution Architect for Ericsson CEM portfolio products EEA (Ericsson Expert Analytics – for CEM & SQM), TMA (Traffic Monitoring & Analysis)Worked on CEM / Service Assurance opportunities (Pre-sales + Delivery) with multiple Tier-1 , Tier-2 Operators from around the globe with different mindset & priorities - Participated in workshops to discuss benefits a CEM solution can bring in terms of improving operational efficiencies, customer retention & upsell of new/existing business - Providing detailed Solution Architecture , Solution Documentation and E2E solution based on customer’s requirement.- Providing responses to RFI/RFQ/RFPs, including Product Solutions.- Solutions providing E2E Customer experience using data from various data sourcesincluding OSS & core network probes.Finalizing Scope, Network interfaces , tapping points ( Probes , NE) & detailed proposed solution architecture.Supported EEA deployment in T-Mobile USA with main responsibilities as Technical consultant for KPI validation, Functional testing of various modules of EEA and demo to EEA end user in T-Mobile. Show less

Solution Consultant for E2E Service Quality Management for IBM Tivoli Service Management tools (TNPM & Netcool) including Customer interactions, Requirement gathering, solution documentation, progress tracking.

- Service Assurance & Customer Experience Management (CEM) : technical pre-sales & delivery.- Executed multiple Packet Core MBB service optimization projects for global operators remotely as well as on-site as Technical Lead.- Multiple CEM as a service Projects delivered globally with E2E responsibility of Data collection, Data Analysis & Presentation to customer showcasing findings & recommendations.- Service modelling & service quality management inc. KPI/KQI analysis… Show more - Service Assurance & Customer Experience Management (CEM) : technical pre-sales & delivery.- Executed multiple Packet Core MBB service optimization projects for global operators remotely as well as on-site as Technical Lead.- Multiple CEM as a service Projects delivered globally with E2E responsibility of Data collection, Data Analysis & Presentation to customer showcasing findings & recommendations.- Service modelling & service quality management inc. KPI/KQI analysis to determine Service QoE for 3G/4G data & Voice.- Mentoring new team members for using various tools/measurements in MBB optimization Show less

SDP Operations - Service Delivery Platform