Customer Service- Provided excellent customer service while taking inbound calls regarding troubleshooting queries or any other mobile carrier related queries.Provided and promoted all the product information that customers needed.Customer Negotiation and Advocacy- Negotiated with the customer regarding prices issues and advocated for the customer with supervisors when it came to customer’s issues.

Work with proprietary tools, using source material to apply basic navigation attributes including but not limited to: names, addresses, speed categories, functional class entry of roadways, intersection coding, restricted driving manoeuvres, administrative and postal coding as well as various other basic attribute coding.Maintain compliance with database specifications and project requirements.Perform quality checks on data input to test validity of data with the assistance of… Show more Work with proprietary tools, using source material to apply basic navigation attributes including but not limited to: names, addresses, speed categories, functional class entry of roadways, intersection coding, restricted driving manoeuvres, administrative and postal coding as well as various other basic attribute coding.Maintain compliance with database specifications and project requirements.Perform quality checks on data input to test validity of data with the assistance of experienced Geographic Technicians. Show less

• Assisted clients in Australia who had issues with their Internet account and connections.• Helped with services like troubleshooting, billing issues and answered any other questions they mighthave.• Actively maintained records of all the customer's issues and the solutions were provided for solving those issues.