Mayank Thaker Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

1. Provide strategic consulting services to educational technology startups and established companies in the Indian market.2. Develop and implement personalized learning solutions for higher education (online) institutions.3. Conduct market research and competitive analysis to identify emerging trends in the EdTech sector.4. Design and deliver virtual training programs on effective integration of technology in classrooms.5. Advise clients on user experience optimization and accessibility features for educational platforms.6. Assist in developing data-driven strategies to improve student engagement and learning outcomes7. Offer guidance on compliance with Indian education regulations and data privacy laws.

Ontario, Canada

1. Established customer service department from ground up, resulting in streamlined operational framework and improved customer satisfaction.2. Implemented customer service tools (Zoho CRM, Trello, Appcues, Stripe & Ooma Office), enhancing team efficiency by 30%.3. Defined and monitored key performance indicators (KPIs) and metrics to measure the success of the customer service department and identify areas for improvement.4. Developed comprehensive training programs for representatives, ensuring 95% consistency in high-quality service delivery.5. Mentored initial customer service team, fostering a positive work environment and reducing turnover by 25%.

Mumbai, Maharashtra, India

1. Managed operational support for 55 content partners in NASSCOM's FutureSkills Prime project, increasing platform engagement by 40%.2. Implemented compliance checklist, achieving 93% adherence to ecommerce Marketplace rules in the Indian market.3. Initiated a monthly reporting system, ensuring 100% on-time payment settlements to content partners and facilitating project owner reviews.4. Enhanced refund and return processes, reducing requests by 50% and decreasing settlement timelines by 35%. Steered marketplace process improvements, achieving 2X growth in Orders/Transactions.5. Collaborated with industry leaders (Microsoft, Cisco, AWS Educate, Google Cloud), expanding course offerings by 25%.

Mumbai, Maharashtra, India

1. Led delivery operations for 10 unique programs across 25 cohorts, supporting over 1400 learners and achieving 73% CSAT score.2. Managed partnerships with top institutes (IIM Lucknow, IIM Kozhikode, IIT Roorkee, IIT Mandi, NUS), expanding program portfolio by 40%.3. Implemented strategic goals for delivery team, resulting in highest NPS of 48 and improved student retention by 20%.4. Optimized course content for programs including Executive Programs in Analytics, Business Analytics, Product Management (IIM Lucknow), and PG Certifications in AI, ML, Full Stack Development (IIT Mandi & IIT Roorkee).

Mumbai, Maharashtra, India

1. Led 20-member team in program designing and content creation, launching 15+ professional programs and increasing enrollment by 30%.2. Secured 4 International University Partnerships (Harvard Business School Online, eCornell, Wharton Online, Arizona State University), enhancing institutional prestige.3. Implemented user success policies, elevating student satisfaction by 20% across all programs.4. Developed diverse program portfolio including PG Diplomas in Business Analytics, Cyber Security, Blockchain Technology, and Master's programs in Data Science, FinTech, and Computer Applications.

Mumbai Area, India

1. Led team of 8 Admission Counselors, achieving total revenue of $2 Million with 750+ enrollments across all programs.2. Managed partnerships with IIITB & BITS Pilani, increasing program credibility and enrollment by 25%.3. Spearheaded admissions for key programs: Digital Marketing and Product Management Certification (upGrad), PGD in Data Analytics/Science (IIITB), PGP in Big Data Engineering (BITS Pilani).4. Cross-collaborated with product & marketing teams, improving customer-facing interactions and increasing conversion rates by 15%.

Mumbai Area, India

Primary & Secondary Research, Adding new suppliers to the board, Maintain Database For Suspects.

Mumbai Area, India

Master Of Business Administration (M.B.A.), Marketing & Finance, Cgpa - 9.32

Activities and Societies: Placement Team Member, Social Media Expert at Markophilia which is Marketing club known at IBS Mumbai

Bachelor Of Engineering - Be, Electronics And Communications Engineering, 6.80 Cgpa

Diploma In Engineering, Electrical, Electronics And Communications Engineering, 77.64%

DIPLOMA IN ELECTRONICS & TELECOMMUNICATION

Ssc, Primary & Secondary Schooling, 63.33%