Mayank B. Email & Phone Number

Hyderabad, Telangana, India

Built a unique outcome-based learning platform for supplementary education to analyze and enhance competency with comprehensive gap analysis.- Wrote the purpose and justification for the MVP in order to achieve product/market fit and align with the company's overall vision.- Filtered and distilled the findings from UX research.- Improved the customer support process by 40% in terms of gathering information and reduced the time it took to resolve queries by 30%, leading to a 20% increase in NPS.- Spearheaded the user behavior analytics program.- Implement self-service and omnichannel communication support to reduce customer service agent workload by 25%.

Noida Area, India

Built the world's second-fastest-growing sports SAAS platform and deployed it as a silo and pool model, curated for sports(cricket). It's an intuitive technology solution for sports management that provides all the tools necessary for cricket administrators to manage their league with ease. With an instant league website, few-minute tournament setup, match center, points table, comprehensive statistics, mobile app, social feeds, match feat, and much more. Adopted by several big organizations in different countries with over 10k+ leagues and 1.5+ million players/officials registered in just 2.5 years.Set up a strong technology team, measuring metrics and SMART Goals for each stakeholder.Launched India's Biggest Cricket Scholarship program in 20 States, 25 Cities, 1500 Advance Tech Trial Venue, achieve 200K Paid Registration.Spearheaded the 'Digital transformation of USA Cricket'I have used the cloud data warehouse to follow the common storage techniques for data integration to process the player performance assessment after applying computer vision technology and to create a statistical model for player::team recommendation with supervised learning which can help them to improve their game and also act as an assistive tool for coaches.Overall Responsible for - Multiple projects, project teams, OKRs, and program outcomes.- Peoples, Stakeholders, and negotiation. - Product lines Performance and strategic task- Business strategies and business ROI- Motivation, guidance, and leadership of a cross-functional team following the company's roadmap

Gurgaon, India

Lead the Development of eTG complete - Therapeutic Guidelines (tgldcdp.tg.org.au/etgcomplete) through a comprehensive platform for content creation, distribution, monitor, monetize and measuring through Mobile Apps for periodicals and educational content.Technical Project Manager for Complete overhaul of McGraw-Hill K-12 ConnectED classroom program.Deliver online products/solutions as per strategy and business plans for Wolters Kluwer.Optimize Key Performance Indicators for Lippincott Gurukul an e-learning platform for Healthcare courses & nursing practices.

Gurgaon, India

- Developed & led Harley-Davidson app with the foundation of H-D Connect.- Re-Architecting the android application to increase the user's stickiness ratio and more personalized and intuitive network experience. Implemented best practices for deep links.- Developed and led social app integration of TimesJobs.- Developed and led community edition app for adventurenation.com- Developed and led Micromax ASC and ASE tracking mobile application.- Developed and led Micromax MiWarranty mobile application.

Gurgaon, India

- Helped in Major design and social tech overhaul of magicbricks.- Made a plan to reduce all boilerplate code with rewriting of 4000+ lines of code.- Implemented Agile ideation plan, collecting and implementing 40% more ideas from employees than the historical best for Indiabulls Housing Finance social IB Chat service request automation with text- based conversational interfaces.

Gurgaon, India

- Develop ICICI iWish and pocket app social deep integration for engagement and user-driven workflow.- Develop a PVR Cinemas movie ticket booking application for the MeeGo platform.- Develop Tata Motors' major global car launch program with Narain Karthikeyan as a brand ambassador.- Develop BBC TV scheduler for community users.- Develop the application for Chalo Campus was created on the Navbharat Times community page, and given a look at the social Wall itself. It allowed prospective students to post questions for the experts, who were university professors, on the right career path to choose. A dedicated team of experts was set up to answer the queries coming on the social networking site by Navbharat Times.

Gurgaon, India

- Develop LG mobile ASC mobile app for better and secure service center workflow. LG Electronics CDMA Handsets Customer Service interaction using WAP.- Mobile and community-based integration for https://www.gemstoneuniverse.com/

Gurgaon, India