Mayank Dwivedi Email & Phone Number

Brazil

Chennai, Tamil Nadu

I managed a team of 50+ team members across shifts (24 * 7) for a SaaS product named "Setmore Appointments". My core role involved shift assignments, handling customer issues, streamlining all the customer service operations, help report bugs to the development team for timely resolution. The goal was to ensure highest level of customer satisfaction and.

Chennai, Tamil Nadu

As a technical content writer, my responsibilities included creating engaging content for websites, landing pages, newsletters and so on. I was also involved in SEO optimizations, tracking page visits, keyword research and using analytic tools like Google Analytics to track visitors, bounce rate and conversations etc. I also led a team of 3 content writers.

Gurgaon, Haryana

As an escalation engineer, my responsibilities involved handling escalated customer issues from the front-line agents following all the projects deadlines, policies and customer satisfaction scores. Making sure to leave the customer extremely satisfied with the product and not just my service. Was also responsible for providing consulting/training to.

Gurgaon, Haryana

As a technical support engineer my role involved handling customer issues through inbound and outbound calls for Microsoft OS, maintaining highest level of customer satisfaction and scores. As a front-line engineer I also had to make sure all to maintain project specifics like AHT, QA parameters, Case documentation and so on.

Lucknow, Uttar Pradesh, India

I was hired as a networking intern and later was absorbed as a network engineer. My main responsibilities include providing network support to clients on their respective sites and over the phone, adding inventory requirements, setting up LAN connections etc.

Master'S Degree - Mcom, Economics

Bachelor Of Commerce - Bcom, Business/Commerce, General

Higher Secondary, Business/Commerce, General