Mayank Dwivedi

Mayank Dwivedi Email and Phone Number

Frontend Developer | Lifelong Learner | Explorer @ Pride Innovations
Mayank Dwivedi's Location
Noida, Uttar Pradesh, India, India
About Mayank Dwivedi

With over 14 years of multifaceted experience, I've honed my expertise across a spectrum of domains, including Technical and Client Support, Technical and Creative Content Writing, Product Support, and Team Management. Throughout my career, I've enthusiastically delved into and continuously learned within the Front-end Development realm, embracing each opportunity to grow and innovate. My journey has been characterized by a persistent quest for knowledge and a commitment to excellence in every project I undertake.

Mayank Dwivedi's Current Company Details
Pride Innovations

Pride Innovations

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Frontend Developer | Lifelong Learner | Explorer
Mayank Dwivedi Work Experience Details
  • Pride Innovations
    Senior Frontend Developer
    Pride Innovations Aug 2022 - Present
    Brazil
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  • Full Creative
    Frontend Web Developer
    Full Creative Jan 2019 - Dec 2020
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  • Full Creative
    Product Team Lead
    Full Creative Aug 2015 - Mar 2019
    Chennai, Tamil Nadu
    I managed a team of 50+ team members across shifts (24 * 7) for a SaaS product named "Setmore Appointments". My core role involved shift assignments, handling customer issues, streamlining all the customer service operations, help report bugs to the development team for timely resolution. The goal was to ensure highest level of customer satisfaction and provide one-call resolution if and when possible.
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  • Full Creative
    Senior Technical Content Writer
    Full Creative Jan 2013 - Jul 2015
    Chennai, Tamil Nadu
    As a technical content writer, my responsibilities included creating engaging content for websites, landing pages, newsletters and so on. I was also involved in SEO optimizations, tracking page visits, keyword research and using analytic tools like Google Analytics to track visitors, bounce rate and conversations etc. I also led a team of 3 content writers.
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  • Convergys
    Escalation Engineer
    Convergys Nov 2009 - May 2011
    Gurgaon, Haryana
    As an escalation engineer, my responsibilities involved handling escalated customer issues from the front-line agents following all the projects deadlines, policies and customer satisfaction scores. Making sure to leave the customer extremely satisfied with the product and not just my service. Was also responsible for providing consulting/training to front-line agents if and when required.
  • Convergys
    Technical Support Engineer
    Convergys Dec 2006 - Oct 2009
    Gurgaon, Haryana
    As a technical support engineer my role involved handling customer issues through inbound and outbound calls for Microsoft OS, maintaining highest level of customer satisfaction and scores. As a front-line engineer I also had to make sure all to maintain project specifics like AHT, QA parameters, Case documentation and so on.
  • Planet Coment
    Network Engineer
    Planet Coment Jul 2006 - Dec 2006
    Lucknow, Uttar Pradesh, India
    I was hired as a networking intern and later was absorbed as a network engineer. My main responsibilities include providing network support to clients on their respective sites and over the phone, adding inventory requirements, setting up LAN connections etc.

Mayank Dwivedi Skills

Html5 Web Development Javascript Search Engine Optimization Customer Support Cascading Style Sheets Content Development

Mayank Dwivedi Education Details

Frequently Asked Questions about Mayank Dwivedi

What company does Mayank Dwivedi work for?

Mayank Dwivedi works for Pride Innovations

What is Mayank Dwivedi's role at the current company?

Mayank Dwivedi's current role is Frontend Developer | Lifelong Learner | Explorer.

What schools did Mayank Dwivedi attend?

Mayank Dwivedi attended Lucknow University, Lucknow, Lucknow University, Lucknow, Maharishi Vidya Mandir Senior Secondary School.

What skills is Mayank Dwivedi known for?

Mayank Dwivedi has skills like Html5, Web Development, Javascript, Search Engine Optimization, Customer Support, Cascading Style Sheets, Content Development.

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