Mayank K. Email & Phone Number

Noida, Up, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Spearheading and mentoring the Customer Success team, ensuring their alignment with company objectives and delivering exceptional service to clients.- Establishing and maintaining robust relationships with key clients, serving as the primary point of contact for strategic discussions, and addressing escalations to ensure client satisfaction.- Developing and executing customer success strategies aligning with business goals.- Optimizing workflows, and enhancing efficiency in client… Show more - Spearheading and mentoring the Customer Success team, ensuring their alignment with company objectives and delivering exceptional service to clients.- Establishing and maintaining robust relationships with key clients, serving as the primary point of contact for strategic discussions, and addressing escalations to ensure client satisfaction.- Developing and executing customer success strategies aligning with business goals.- Optimizing workflows, and enhancing efficiency in client relationship management.- Conducting training sessions, ensuring the team's proficiency in product updates and best practices.- Acting as a strong advocate for our customers within the organization, translating client feedback into actionable insights to drive product enhancements aligned with customer needs.- Analyzing customer metrics to track performance, measure satisfaction, and spot opportunities for enhancement. Generating reports for internal stakeholders and clients.- Addressing and resolving escalated issues from clients, collaborating cross-functionally to ensure swift and effective solutions to complex problems.- Identifying upselling and cross-selling opportunities within the customer base, and contributing directly to revenue growth and client expansion. Show less

Noida, Uttar Pradesh, India

- Acquiring new clients, fostering strong relationships, and negotiating partnerships.- Implementing sales strategies, consistently meeting or surpassing targets.- Mastered in-depth knowledge of product offerings and effectively communicated the value proposition to potential clients through presentations and demos.- Managing the negotiation process, ensuring favorable terms and successful closure of contracts while aligning with company objectives.- Worked closely with… Show more - Acquiring new clients, fostering strong relationships, and negotiating partnerships.- Implementing sales strategies, consistently meeting or surpassing targets.- Mastered in-depth knowledge of product offerings and effectively communicated the value proposition to potential clients through presentations and demos.- Managing the negotiation process, ensuring favorable terms and successful closure of contracts while aligning with company objectives.- Worked closely with marketing, product, and customer success teams to align efforts, ensuring a seamless experience for clients.- Stayed updated on industry trends and competitor activities, providing insights to enhance product offerings and maintain a competitive edge.- Maintained a healthy sales pipeline, tracked progress, and provided regular reports to senior management on sales performance and market insights. Show less

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Responsible for providing customer support to a worldwide audience for Electronic Arts, a client exclusively focused on online gaming. Our responsibilities encompassed addressing technical and account-related inquiries.

Saharanpur, Uttar Pradesh, India

A firm dedicated to offering exquisite handcrafted furniture, specializing in high-quality cane furniture pieces. Our focus lies in procuring artisanal products directly from manufacturers and delivering them seamlessly to our valued customers.Key highlights:-- Curating a collection of handcrafted cane furniture renowned for its craftsmanship and elegance.- Committed to providing a personalized experience, offering unique and bespoke furniture solutions to meet diverse… Show more A firm dedicated to offering exquisite handcrafted furniture, specializing in high-quality cane furniture pieces. Our focus lies in procuring artisanal products directly from manufacturers and delivering them seamlessly to our valued customers.Key highlights:-- Curating a collection of handcrafted cane furniture renowned for its craftsmanship and elegance.- Committed to providing a personalized experience, offering unique and bespoke furniture solutions to meet diverse preferences.- Upholding stringent quality standards, ensuring each piece embodies durability, aesthetics, and functionality. Show less

New Delhi, Delhi, India

Gurgaon, India

Bachelor Of Science - B.Sc., Hospitality Administration/Management

Activities and Societies: Coordinator, Food and Beverage Club: - Led and coordinated activities within the Food and Beverage Club..

Intermediate

B.Sc. In Hospitality And Hotel Administration, Hospitality Administration/Management