As a founding Business Head, my responsibility is to develop the AMITY Corporate Education brand in the Middle East region by providing cutting edge Learning & HR consultancy solutions for the government & non-government entities in the Middle East region.

• Talent Management & Succession Planning Continuous engagement with various business heads to identify critical & high potential talent in the organization Development & implementation of Talent management plan – Training, role-change, job enrichment, etc. based on the 9-box matrix• Management Development Senior Leadership Team – Engaging with the senior leadership team in developing learning plans for senior leadership team and also aligning with external organizations to develop these leaders, either through one on one executive Coachings, Seminars or Training programs Middle Management – Running an in house Training calendar of competency based Trainings on People Management Skills, Communication Skills, Problem Solving Skills, etc. Front-line Management – Running an annual 9 month long development program to transition high potential officers to front-line managers • Sales & Customer Service Capability Development Continuous Sales Trainings for B2C and B2B Sales Teams for New to bank Customers Ensuring that the Customer Service Levels at all the Customer touch points are maintained as per the defined standards• Emiratization Program Accountability for sourcing, retention & development of locals in the organization based on the organizational needs Liase with various local bodies in ensuring that all the necessary standards are met

Key Result Areas: • Taking care of the Annual Learning Cycle – behavioural learning (content and roll-out), leadership development and functional trainings (Handling a team of 5) • Last Mile Competency Development - Ensuring that the Customer Service Levels at all the Customer touch points of Jumbo are maintained as per the defined standards – Retail Stores, Service Center, Call Center, Delivery & Installation Team, Logistics personnel, etc. • Continuous Sales Trainings for Retail Sales Personnel, Dealer Sales Teams and Enterprise (B2B) Sales Team • Management Development - Senior Leadership , Mid and Junior Management Development • Hi Potential Development Program – Running a specific Training program (Both Functional & Soft skills) for 20 Hi potential employees every year • Internal Trainer Development - Managing a program called “Learning Champions Program” which identifies and develops internal Trainers for various divisions who are subject matter experts in their areas and mostly conduct functional trainings for their respective divisions. • Local Staff Development (Emiratization) - Helping the organization in achieving its Emiratization programs by regular capability development of the local staff • Assessment Centers - Running various assessment centers for the organization for promotions within the organization • Annual Budgeting and planning of Learning interventions as per the needs of the group

Key Result Areas: • Developed the Learning Design Team by providing learning solutions to 3 different verticals of organization namely, (a) Future Lead – Providing Organizational Solutions for Internal Future Group Companies & External Companies, (b) Future Innoversity – Running Higher Education Programmes and Future Sharp – Imparting Vocational Education to masses • Developed various learning solutions across various mediums of ILT (Instructor Lead Training), Technology Enabled Solutions (e-learning, m-learning, etc.) and other alternative mediums of learning • Led the team of 22 Instructional Designers and dealt with various partners (technology and others) to create various learning solutions

Key Result Areas: • Managed overall Training & Development functions of the organization • Single-handedly created (a) Competencies and job descriptions for positions across levels/ functions and (b) Training calendar for the organization • Ensured proper coordination with Training Vendors for the timely execution of training programmes

Key Result Areas: • Ascertained the training requirements of the Home, Electronics and Apparel Vertical of the Future Group • Managed corporate training as well as new business across PAN India • Conceptualized, designed, developed and imparted training at zonal level on processes and various other issues through data • Carried out frequent training need analysis based measures • Worked in coordination with Business Head in the preparation of Training Calendar and ensured that training took place across zone & new business verticals • Streamlined Train the Trainer (TTT) initiative for all business verticals • Established the efficient, effective and highly motivated team, so as to enhance the company's competitive position and improve employee morale

Significant Accomplishments: • Instrumentally initiated the training functions in the organization • Dexterously developed the entire training content catering to different job roles in the organization as well as to support the Brand image • Played a vital role in carving a niche for Brand “Croma” in the market

Significant Accomplishments: • Streamlined the Voice Coaching vertical for a US Process • Meticulously contributed in the: o Preparation of Voice Coaching Assessment sheet and different trackers o Development of an Automatic Feedback Generating Software o Set-up of and introduction of Voice Coaching for 6 US processes and 4 UK processes • Successfully completed a Six Sigma Yellow Belt on designing Training specific to processes • Holds the credit of being felicitated: o Twice by Learning and Development for outstanding contribution (April ’04,December ’04) o By the process owners for outstanding contribution to their process • Proactively imparted training to 16 Voice Coaches • Ascertained the requirements for all UK processes and one 300 seater US process (Pre- process, during process and post process) • Single-handedly managed Trainers and Voice Coaches (4 Trainers and 5 Voice Coaches)

Significant Accomplishments:• Received Best Collector Award for two times• Proactively imparted training to 22 batches in OJT with 97% of success rate• Successfully maintained the overall quality scores of OJT batches as more than 90%