Mayank Mishra Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

-Experience in system administration, vendor onboarding, and technical documentation-Administrator for the Okta platform managing the users and security protocols-Working with Vendors in implementing their apps to our Okta with SAML, SCIM, and openID-Utilizing Okta rules to automate processes to groups and applications-Proficient in Google Workspace managing org units, firewall rules, group automation, exporting reports, chrome browsers, and applications-Brought the onboarding and offboarding process to zero touch deployment-Ability to develop, manage, and implement configuration profiles to Jamf supported devices-Adept in Zendesk management with creating ticketing portal and contextual workspaces-Implemented ProofPoint Phishing and successfully created frameworks for future campaigns-Knowledgeable in Slack administration with connecting Slack apps to the workspace and adding automated slack channels-Proven to integrate all Bettercloud supported tools to create total onboarding and offboarding workflows-Strictly managed Office 365 distribution and creating a guideline for access granting with cost-Supported live company meeting Zoom calls and managed Zoom portal including recordings and Zoom rooms

Boston, Massachusetts, United States

Technical Researcher is a detail oriented, methodical, and curious individual who captures how companies and industries evolve over time. This person is responsible for building organizational profiles for various companies across the globe.

Amherst, Massachusetts

· Created a step by step guides for new technology for management to implement such as Flickr Photos and Centralized Online Calendar with strategic organization along with training.· Troubleshoot technology issues clearly with staff using all methods. (email, phone, online, and on-site)· Plan and Lead technology updates to the staff on ongoing projects along with new projects during weekly meetings as well as brainstorming changes for a better productive office pertaining to technology. · Involved in marketing content creation as well as manager of social media accounts, updating them weekly and creating monthly newletters sent out through MailChimp while updating, modifying and adding content to the department website.

Greater New York City Area

· Search Engine Optimization (SEO) for targeting specific customers.· Advised on current technology platforms to broaden customer base.· Collaborated with innovation team to best utilize creative processes with a practical application of development.· Implemented new content and oversaw progress.