Mayank Modi Email & Phone Number

London, England, United Kingdom

• Designed and developed a secure documentation system to manage confidential data enabling team members to efficiently allocate resources and implement targeted interventions and support for patients with 2 or more.
• Independently coached over 30 project team members on utilizing the central documentation system aimed at optimizing resources to reduce in-patient admissions by mental health patients.
• Supported the mobilisation and evaluation of a mental health crisis alternative service named ‘Ealing Crisis Centre’ aimed at reducing in-patient admissions.
• Strategized and produced a 5-minute external communications video for 2024/25 priorities with 30 members of staff, including scripting and filming, for distribution across the trust's website and social media channels.
• Developing and maintaining accurate documentation, including project plans, highlight reports, and business cases which are compliant with organizational standards and regulations.

London Area, United Kingdom

London, England, United Kingdom

Mumbai, Maharashtra, India

• Scaled two owned and operated mobile apps as well as for top grossing categories in the US market, achieving a collective revenue of over $5M+.
• Successfully led media buying campaigns across Google Ad platforms, strategically utilizing search ads, display ads, and UAC campaigns. This resulted in securing over 1M downloads for two mobile applications.
• Leveraged data analysis and visualization techniques, utilizing internal software and Tableau, to optimize application performance and drive business growth.
• Orchestrated seamless collaboration between various teams (including tech, design, copy, data, and media buying) to align product vision and objectives and Identified growth opportunities through data-driven insights.
• Led strategic planning efforts, conducting comprehensive market analysis and competitor research to identify key growth opportunities.

Mumbai, Maharashtra, India

• Cross-functional experience working across design, social media, merchandising, public relations and brand associations.
• Lead brand alliances for in-film & co-branded associations garnered revenue worth $30K+ while collecting a good understanding of negotiations and product placement strategies.
• Created engaging articles and blogs, collaborated with media channels to promote upcoming movie releases, while also preparing comprehensive reports on media coverage and developed strong expertise in public relations.
• Achieved a 200% growth in Instagram following by implementing engagement-focused content strategies, including impactful posts, videos, contests and giveaways.
• Worked closely with the design team and external vendors to develop and distribute official film merchandise, ensuring high-quality products and expanding revenue opportunities.

Mumbai, Maharashtra, India

• Served as a personal banker at Barclays Bank UK, enhancing customer satisfaction by resolving over 95% of customer issues on the first interaction.
• Resolved 650 plus customer banking issues with empathetic and solution-focused strategies.
• Mitigated service failures, leading to a 20% reduction in repeat issues for the customers assigned to the team.
• Improved customer retention by 14% by resolving over 50 large-scale complaints by thorough investigation and providing appropriate resolutions.

Msc Marketing, Marketing

Pg Cert, Digital Marketing & Communication

Bachelor Of Mass Media, Media (Advertising)