Mayank Mundhra

Mayank Mundhra Email and Phone Number

IIT Bombay Grad, with a knack for entrepreneurship. Love Behavioural Economics and Consumer Psychology. @ GagaHealth
Mayank Mundhra's Location
South Delhi, Delhi, India, India
Mayank Mundhra's Contact Details

Mayank Mundhra personal email

About Mayank Mundhra

An engineer turned economics student with a passion for building businesses from ground up. Started my entrepreneurial journey back in college with a Sports Startup focused on building low cost live streaming for local and college level sports. Moved to building my own Coaching Centre in Delhi with the same team, and built it to the most reputed institutes for economics masters coaching in Delhi.I am constantly looking to learn new things and wanted to scale my operations, hence switched to working for Classplus, my tech solution provider at my coaching, and was exposed to customer management. Built the program to track and manage the NPS at Classplus which involved initiating various projects at customer end in order to improve customer satisfaction. I was in charge of tracking the social media of customers and highlighting and picking the most primed customers who could grow exponentially in future.When the chance presented to join a young health sector startup with my IIT Bombay senior in pediatric care I joined Babynama (Gagahealth) and have been in charge of entire customer support and sales roles, apart from juggling a lot of unplanned roles like any manager in an early stage startup does.An IIT Bombay Grad, I fell in love with economics and completed my PG in Economics from Delhi School, the premier Economics Institute in India and then went on to pursue my PhD from Indian Statistical Institute, Delhi, which is the most statistical oriented school for Business and Economics in India.I was an active member of student committee in college and have won various accolades including Freedom of the Hall, the highest organizational award in IIT Bombay. I was the first recipient of the award after a gap of 8 years.

Mayank Mundhra's Current Company Details
GagaHealth

Gagahealth

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IIT Bombay Grad, with a knack for entrepreneurship. Love Behavioural Economics and Consumer Psychology.
Mayank Mundhra Work Experience Details
  • Gagahealth
    Vp Customer Experience
    Gagahealth Sep 2022 - Present
    Gurugram, Haryana, India
    Co building the largest Parent-Doctor community in the world.
  • Classplus
    Program Manager
    Classplus Mar 2022 - Sep 2022
    Noida, Uttar Pradesh, India
    In charge of improving the NPS (Net Promoter Score) and customer satisfaction level. Built the bot flows for customer support thereby reducing overall demand for live agent and bringing down the average resolution time. Identified the major concerns of customers through regular interactions with low NPS customers and rebuilt onboarding and training process in order to meet the expectations of the new clients.Built the social media tracking for the various educators by tracking YouTube API and web SEO in order to identify the customers most primed to grow exponentially and specifically focus on them. By studying the performance of best performing customers we were able to identify the metrics that needed to be tracked most diligently and identify the bottlenecks in growth for new creators.
  • Dse Super 20
    Founder
    Dse Super 20 Jun 2017 - Aug 2022
    New Delhi
    Founded a premier Economics Focused institute for MA/MSc Economics entrance exams with a couple of colleagues. Was in charge of social media strategy, Search Engine Optimization, and online and offline marketing apart from teaching roles. Was able to quickly reach the 1st page of google search within a year and capture 10% of the market within 3 years.
  • Entropy Sports
    Co-Founder & Director
    Entropy Sports May 2015 - Mar 2017
    New Delhi Area, India
    This is a sports event management company which will organize inter-college sports events. The first event would be North Campus Football League www.ncfl.in
  • International Student Organisation - Share
    Vice President, Dse Chapter
    International Student Organisation - Share Apr 2015 - Apr 2016
    New Delhi Area, India
  • Jsw Steel
    Research Intern
    Jsw Steel May 2011 - Jul 2011
    Tarapur
    Compared the properties of different types of steels and found the reason behind the difference in the same.

Mayank Mundhra Skills

Microsoft Office Microsoft Excel Data Analysis C++ Matlab Marketing Powerpoint Engineering C Microsoft Word Research Java Analysis Microsoft Powerpoint Management Market Research Business Strategy

Mayank Mundhra Education Details

Frequently Asked Questions about Mayank Mundhra

What company does Mayank Mundhra work for?

Mayank Mundhra works for Gagahealth

What is Mayank Mundhra's role at the current company?

Mayank Mundhra's current role is IIT Bombay Grad, with a knack for entrepreneurship. Love Behavioural Economics and Consumer Psychology..

What is Mayank Mundhra's email address?

Mayank Mundhra's email address is ma****@****ail.com

What schools did Mayank Mundhra attend?

Mayank Mundhra attended Indian Institute Of Technology, Bombay, India, Indian Statistical Institute (Isi), New Delhi, Delhi School Of Economics.

What are some of Mayank Mundhra's interests?

Mayank Mundhra has interest in Economic Empowerment, Politics, Environment, Science And Technology, Health.

What skills is Mayank Mundhra known for?

Mayank Mundhra has skills like Microsoft Office, Microsoft Excel, Data Analysis, C++, Matlab, Marketing, Powerpoint, Engineering, C, Microsoft Word, Research, Java.

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