Senior Product Manager
Current-Assisted in the transition of operational and product processes from Manipal Business Solutions to SahiBandhu Fintech Pvt Ltd, ensuring a seamless continuation of product and operational strategies.-Delivered 18 projects over 2 years, including:-A new project with a bank for doorstep gold loans, involving brainstorming and process creation with the bank, ensuring legal compliance, assessing technical feasibility, integrating real-time data, and developing a mobile application for field sales.-Successfully completed projects ahead of deadlines and scaled them with monitoring systems for growth tracking.-Created a all new field application module for customer acquisition for the Banking and NBFC.-Established a new Operations division with tools for tracking and monitoring cases, scheduling field sales, and coordinating appraisers for doorstep services.-Integrated a SaaS-based CRM tool into the existing system to enhance customer relationship management. This initiative involved assessing potential solutions, on boarding the vendor, and overseeing the successful implementation of the tool.-Created an automated customer on boarding journey, underwriting process, and payment system, reducing on boarding time by 50 minutes and saving 48,000 man-hours annually, resulting in a cost reduction of INR 50 million.-Incepted a product selection engine allowing customers to choose from various bank products tailored to their needs.-Revamping UI/UX for all the internal stakeholder applications with new design concept for faster and easy to access platform.