Core professional with 16+ years of experience in BPO industry working in International fortune 500 companies in managing operations, transitions, quality, solutions, Process Excellence, Business Process Re-engineering and Service Delivery. I am Certified Six Sigma Green Belt . Some of my expertise include Strategic Planning, driving breakthrough innovation, Process Transformation and Leading People for Results, . Talent for motivating teams and business partners toward a common vision, and combining sophisticated quantitative tools with qualitative decision making to achieve objectives.I have successfully managed Operations for revenue acounting (OTC) and Accounts Payable for world's largest CPG clients in US and UK. I have exposure to similar processes of other industries like building materials, Consumer electronics, telecom and Healthcare & Pharma. Specialties~ Operations management~ Process Transformation~ P/L Management~ Peple leadership~ Leading Multi delivry center~ Managing large Spans~ Customer Management~ Business process management~ Re-engineering~ Order to cash/Record to Report/ Procure to Pay~ Analytics and service delivery ~ Setting and Executing Strategies. • Expert on handling outbound campaigns on dialers, IVR's, Messaging both self servicing and hybrid treatments.• Project Migrations and change control management • Strong Analytical Skills• Working with Vendors and Agencies • Interpersonal Skills and team building• Compliance in Self Assessment• Coordination and working with global teams• Collections expert pre and post charge off