Mayank Rathee Email & Phone Number

Remote

• Drive the product vision, align with organization's goals and market demands, and effectively communicate to cross-functional teams and stakeholders.
• Develop comprehensive product roadmaps outlining key milestones and deliverables, ensuring alignment with business priorities and customer needs.
• Facilitate stakeholder collaboration throughout product development.
• Collaborate with UI/UX designers to create a cohesive, intuitive UX, guiding and aligning with overall product vision.
• Gathering requirements from stakeholders and market research, translating them into actionable user stories and well-defined product features.
• Facilitate sprint planning and backlog refinement for a 20+ member Scrum team, prioritizing and breaking down user stories into manageable tasks.

New Delhi, Delhi, India

• Managed SAP C4C CRM solution for 900+ business users across 4 LOBs, driving smooth operations, user satisfaction, and adoption.
• Led cross-functional teams, collaborating with stakeholders to enhance system functionality, streamline processes, and improve business outcomes.
• Designed solutions, defined SOPs, and gathered requirements to drive seamless development and implementation.
• Analyzed data and usage stats to identify process improvement opportunities, optimizing performance and efficiency.
• Oversaw support activities, conducted system upgrades, and delivered user trainings for successful implementation.
• Achieved significant improvements in closure time and lost opportunities, driving positive business results.

New Delhi, Delhi, India

Delhi

Bengaluru Area, India

• Capacity Planning for JP Morgan’s Office of Foreign Assets Control (OFAC) - Sanctions Team
• Analyzed historical volumes and resource profiles to identify opportunities for improving turnaround time (TAT).

Gurgaon, India

• Ensured quality control of Siebel CRM for global environmental solutions provider, pioneered QA strategy and test plan for data conversion
• Collaborated with teams for clarifications, gap analysis, and enhancements.
• Led data conversion testing and served as subject matter expert.
• Managed task allocation, reporting, and defect analysis.
• Increased test coverage by 90% through script upgrades and recognized for diligence, commitment, and leadership by clients and management.

Chennai, Tamil Nadu, India

Post Graduade Diploma In Industrial Management, Engineering/Industrial Management

Bachelor Of Technology - Btech, Computer Science