Maya O’Grady Email & Phone Number

Scottsdale, Arizona, United States

Tempe, Arizona, United States

Tempe, Arizona, United States

- Supervised front desk operations, ensured accurate employee and guest reports, handled service recovery efforts- Led initiatives to enhance property scores, service recovery, and elite guest interactions.- Streamlined pre-arrival preparations to elevate guest experiences.- Drove service improvements that boosted guest satisfaction and property scores by.

Tempe, Arizona, United States

- Managed group reservations and events, reducing RFP response time to under three hours.- Implemented hotel-wide operational procedures to enhance efficiency.- Streamlined sales processes and improved guest experiences using Ci/Ty, PMS, Group Reservations, GXP, GSS, Medallia, etc. - Optimized workflows and drove performance improvements through Excel.

Moscow, Idaho, United States

- Delivered exceptional guest service at all touchpoints, from welcoming guests during check-in to ensuring a pleasant departure at check-out, and addressing their needs throughout their stay.- Demonstrated proficiency in Marriott's reservation systems and efficiently managed room assignments, making guests feel valued and comfortable. Responded promptly.

Moscow, Idaho, United States

- Delivered outstanding customer service by warmly greeting guests, addressing their inquiries, and ensuring a pleasant dining experience and anticipated and fulfilled guest needs promptly, exceeding their expectations and receiving consistently positive feedback.- Expertly prepared and presented a variety of breakfast items, maintaining high-quality.

Pullman, Washington, United States

- Demonstrated proficient leadership skills to motivate employees and build competent teams.- Recruited and managed employees to maximize productivity while training staff on best practices and protocols, clarified roles, responsibilities, and expectations of staff.- Collaborated with other vice presidents to develop strategic initiatives and long-term.

Pullman, Washington, United States

- Collaborated with various members of the organization to plan events, meetings, and chapter productivity building. - Delegated responsibilities to various members, serving as a liaison between membership and the head of recruitment.- Managed organization for the process through Excel.- Member of the human resource and analytical teams for the organization.

- Managed end-to-end recruitment process, including sourcing, interviewing, negotiations, and hiring, while also implementing marketing strategies to drive candidate leads.- Collaborated with managers to ensure organizational policy compliance, offering recommendations for improvements and clarifying information as needed.- Enhanced onboarding.

Littleton, Colorado, United States

- Efficiently multitasked and consistently met tight deadlines, demonstrating strong time management skills.- Oversaw data organization and maintenance in computer databases, ensuring accurate and up-to-date records.- Assisted office staff in the preparation of reports and presentations for both internal and client-facing purposes, contributing to.

- Played a pivotal role in maintaining an aesthetically pleasing store environment by arranging displays, window setups, and product placements to attract and engage customers while ensuring store cleanliness, organization, and neatness, creating an inviting shopping atmosphere that positively impacted sales and customer satisfaction.- Demonstrated a keen.

- Elevated customer engagement through strategic social media management and brand monitoring, fostering stronger customer relationships.- Created compelling marketing content, including graphics, promotions, and advertisements, to enhance the company's online presence.- Orchestrated platform-specific content calendars, ensuring the timely and pertinent.

Bachelor Of Arts - Ba, Hospitality Business Management With A Minor In Wine And Beverage Business Management, Senior

Activities and Societies: Alpha Chi Omega

High School Diploma

Activities and Societies: National Honors Society and Spanish National Honors Society