Maya O’Grady Email & Phone Number

Scottsdale, Arizona, United States

Tempe, Arizona, United States

Tempe, Arizona, United States

- Supervised front desk operations, ensured accurate employee and guest reports, handled service recovery efforts- Led initiatives to enhance property scores, service recovery, and elite guest interactions.- Streamlined pre-arrival preparations to elevate guest experiences.- Drove service improvements that boosted guest satisfaction and property scores by over 4 average points.- Collaborate cross-functionally ensuring seamless and exceptional hotel operations.

Tempe, Arizona, United States

- Managed group reservations and events, reducing RFP response time to under three hours.- Implemented hotel-wide operational procedures to enhance efficiency.- Streamlined sales processes and improved guest experiences using Ci/Ty, PMS, Group Reservations, GXP, GSS, Medallia, etc. - Optimized workflows and drove performance improvements through Excel.

Moscow, Idaho, United States

- Delivered exceptional guest service at all touchpoints, from welcoming guests during check-in to ensuring a pleasant departure at check-out, and addressing their needs throughout their stay.- Demonstrated proficiency in Marriott's reservation systems and efficiently managed room assignments, making guests feel valued and comfortable. Responded promptly to guest requests, ensuring their satisfaction and enhancing their overall experience.- Exhibited strong problem-solving skills in resolving various guest issues, ranging from billing inquiries to accommodating special requests, all while maintaining a high level of empathy and professionalism.- Prioritized the safety and security of guests and colleagues by diligently adhering to Marriott's established standards and protocols, creating a secure and comfortable environment for all.- Actively engaged in collaborative efforts with colleagues across different departments, including housekeeping, maintenance, and concierge services. Attended team meetings and training sessions to stay well-informed about Marriott's services and promotions, contributing to a cohesive and efficient guest-centric operation.

Moscow, Idaho, United States

- Delivered outstanding customer service by warmly greeting guests, addressing their inquiries, and ensuring a pleasant dining experience and anticipated and fulfilled guest needs promptly, exceeding their expectations and receiving consistently positive feedback.- Expertly prepared and presented a variety of breakfast items, maintaining high-quality standards while consistently upholding food safety protocols, and ensuring the safety and satisfaction of all guests.- Managed kitchen tasks, including cooking, plating, and replenishing food items, to guarantee a well-stocked and visually appealing breakfast buffet while maintaining a clean and organized kitchen area, promptly washing dishes and utensils, and sanitizing surfaces to adhere to health and safety regulations.- Collaborated effectively with team members, coordinating tasks and ensuring a smooth workflow during high-demand periods.

Pullman, Washington, United States

- Demonstrated proficient leadership skills to motivate employees and build competent teams.- Recruited and managed employees to maximize productivity while training staff on best practices and protocols, clarified roles, responsibilities, and expectations of staff.- Collaborated with other vice presidents to develop strategic initiatives and long-term goals.- Provided human resources and analytical teams for the organization with 100% satisfaction.- Accurately predicted retention trends in line with organizational KPIs for year-over-year recruitment strategy.Credited with spearheading the informal recruitment process resulting in the highest recruitment class among 149 chapters.

Pullman, Washington, United States

- Collaborated with various members of the organization to plan events, meetings, and chapter productivity building. - Delegated responsibilities to various members, serving as a liaison between membership and the head of recruitment.- Managed organization for the process through Excel.- Member of the human resource and analytical teams for the organization.

- Managed end-to-end recruitment process, including sourcing, interviewing, negotiations, and hiring, while also implementing marketing strategies to drive candidate leads.- Collaborated with managers to ensure organizational policy compliance, offering recommendations for improvements and clarifying information as needed.- Enhanced onboarding effectiveness by creating a streamlined new hire process, conducting productivity reviews, and maintaining weekly staffing schedules.- Achieved significant improvements in key performance indicators, increasing conversion rates, units per transaction, and price per transaction by over 10%, while advancing from Brand Ambassador to Cashier Lead to Staffing Manager.

Littleton, Colorado, United States

- Efficiently multitasked and consistently met tight deadlines, demonstrating strong time management skills.- Oversaw data organization and maintenance in computer databases, ensuring accurate and up-to-date records.- Assisted office staff in the preparation of reports and presentations for both internal and client-facing purposes, contributing to effective communication and presentations.

- Played a pivotal role in maintaining an aesthetically pleasing store environment by arranging displays, window setups, and product placements to attract and engage customers while ensuring store cleanliness, organization, and neatness, creating an inviting shopping atmosphere that positively impacted sales and customer satisfaction.- Demonstrated a keen eye for fashion by curating and styling head-to-toe outfits for customers, considering their individual tastes and preferences, and advised clients on the latest fashion trends, offering personalized styling recommendations to enhance their wardrobe and overall look.- Built strong customer relationships by actively listening to their fashion needs and providing exceptional service, resulting in repeat business and increased customer loyalty.

- Elevated customer engagement through strategic social media management and brand monitoring, fostering stronger customer relationships.- Created compelling marketing content, including graphics, promotions, and advertisements, to enhance the company's online presence.- Orchestrated platform-specific content calendars, ensuring the timely and pertinent posting of content to various social media channels, while also designing and executing strategies aligned with business objectives.

Bachelor Of Arts - Ba, Hospitality Business Management With A Minor In Wine And Beverage Business Management, Senior

Activities and Societies: Alpha Chi Omega

High School Diploma

Activities and Societies: National Honors Society and Spanish National Honors Society