Maya O. Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

Receive and process all clients and other visitors to the firm in a helpful, friendly and professional manner. ​Assess all initial new client enquiries whether by telephone or in person.Co-ordinating the Key Dates Diary and the processing of closed files in P4W.​Booking interpreters where necessary and co-ordination of the Interpreters’ Diary.Booking.

• Review clients’ online account opening documentation and process which include Developed and integrated digital compliance, AML verification, Liveness test, facial recognition, Real time ID verification.
• Assist Compliance Specialist and MLRO Officer in maintaining Compliance/AML records
• Assist in conducting KYC review on new and existing clients
• Ensured account opening operations comply with all relevant AML/CFT policies ( Anti-Money Laundering / Countering the Financing of Terrorism ).
• Liaised with Compliance Specialist and MLRO Officer to complete required documentation, explain and clarify documentation requirements.
• Ensure that the sanction lists are updated which include PEP (Politically Exposed Person ) list, Criminal & Enforcement Lists, Watch List, Sanction & Terrorist Lists and Adverse Media List.

Remote

• Responsible for advocating and promoting the rights and well-being of children and women within the Nuba Mountains region. This role involves developing and implementing programs that support the social, economic.
• Designed and oversaw initiatives that empowered women and children, ensuring their access to education, healthcare, and other essential services.
• Acted as a spokesperson for children’s and women’s issues, raising awareness and influencing policy changes to improve their living conditions.
• Worked closely with local communities to identify needs, mobilize resources, and facilitate the participation of women and children in decision-making processes.

Walsall, England, United Kingdom

• Creating policies for the centre as an exam centre as well as an Ofsted regulated school.
• Kept and updated accurate documentation and records associated with formations.
• Continually considered improvements for service and efficiency making suggestions on such improvement's through agreed channels.
• Lead on the marketing promoting events and the company on a wider scale.
• Handle internal and external queries and enquiries effectively.
• Contribute to safeguarding against potential risks and conducted risk evaluations.

• Liaised with at least 15 internal and external stakeholders as a customer service representative.
• Managed the examination entry and preparation process for over 50 students.
• Scanned, photocopied, filed, and performed other general administration duties for 10 staff members.
• Handled over 400 student queries.
• Drafted over 150 letters as the director's stand-in.
• Solely proctored and invigilated over 30 students for the 2023 exams for GCSE’s and A-Levels.

• Coordinated bi-weekly meetings with clients.
• Supervised a team of 5 interns, and monitored their progress for 15 weeks.
• Produced monthly balance sheets and reports with Microsoft Excel and Adobe.
• Digitised company records at 50% the expected time.
• Oversaw company email and researching potential clients, increased company outreach by 22%.
• Worked with both the legal and accounting team before progressing into a more managerial role.

Master Of Laws - Llm, Law

Bachelor Of Laws - Llb Hons, Law, 2.1