Maya Ortwein Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Conduct intake interviews over the phone or in person with clients to assess for opportunities to mediate - Refer clients to other services if mediation is not suitable, including attending court or other services- Assist mediators on cases by reminding them of timelines and assisting them in finding and booking space to provide services in- Keep records of case activity and correspondence and update the case database regularly- Participate in outreach and public education activities

Toronto, Ontario, Canada

- Provide technical support (make breakout rooms, polls, answer any questions) during the virtual course- Use active listening skills if someone is feeling triggered during a session- Developed excellent interpersonal skills and trust with members of diverse communities and their experiences with mental health and mental illness

Toronto, Ontario, Canada

- Developed excellent customer service, problem-solving, and conflict-management skills- Answered phones and communicated with the public to address their needs- Packaged and gave prescriptions to people with attention to detail- Scanned and filed prescriptions

Toronto, Ontario, Canada

- Within my addictions and mental health student placement, I support children and youth with complex mental health problems in an inpatient treatment setting- I work on an interdisciplinary team of doctors, psychiatrists, nurses, child and youth workers, and social workers to ensure each client meets their established treatment goals- I facilitate and support daily Dialectical Behavioural Therapy (DBT) to provide clients with the necessary skills to cope with emotional dysregulation, distress, traumatic experiences, suicidality, self-harm, and substance use problem- I organize and facilitate daily mindfulness exercises and other programming which support the therapeutic goals of the group- I facilitate and support life skills groups on topics such as budgeting, sleep hygiene, physical, mental, emotional, and spiritual self-care practice planning, meal planning, financial literacy and more- I utilize trauma-informed, strength-based, and client-centred approaches in one-on-one and group settings. I incorporate active listening skills rooted in empathy to validate and normalize the client's experience and worries. I collaborate with each client and my supervisors to find necessary solutions and safety plans when necessary.

Toronto, Ontario, Canada

- Provide technical support (make breakout rooms, polls, and answer any questions) during the virtual training course

Toronto, Ontario, Canada

Montreal, Quebec, Canada

- Using established scripts, contacted alums and parents of McGill students for donations to McGill fund- Professionally represented the university and developed a rapport with donors- Collected and entered donor data into the internal database (CampusCall)

Toronto, Ontario, Canada

- Worked within the family court clerk's office - Prepared and filed files for judges in the Family Court office - Used online software to update the status of an upcoming or decided case - communicated with the public to help them find their files and update their cases at reception

Bachelor'S Degree, Social Work Honours

Bachelor Of Arts - Ba, Psychology And Sociology Major Communications Minor

Postgraduate Certificate, Addictions And Mental Health