• Worked in an international cross-functional team, constantly liaising with company’s IT and Financial departments in Barcelona and Philippines regarding invoices and IT supplies. • Managed payment negotiations with customers, cancellations, debt provision issues, invoices, and statements.• Administered invoices and data input through the ticketing system, ensuring payments are being made within invoice’s deadline as well as liaising with Accountants in case debtors and red flags are recognized. • Managed incoming supplier invoices prior to cost control distribution, raised PO forms on a daily basis and processed the necessary administration.• Constantly liaised with over 100 clients (B2B) through email and telephone to provide all necessary information, documentation, contracts, and invoices ensuring client satisfaction at all times as well as managing meeting rooms bookings. • Performed Client Retention strategies ensuring quality of service is being delivered and problems are being solved as quickly as possible, avoiding accounts suspension or cancellation.• Ensured the offices are always ready and meeting expectations for the next client.Achievements:• Built sustainable relationships with clients and colleagues through open and interactive communication.• Increased occupancy level and the NPS (Net Promoter Score) through high standards of customer service, reflecting on great revenue results.• Successfully oriented clients to pay by automated payments methods which reduced pending payments from 20% to 5%.

• Led a team of 7 in the absence of a manager, ensured customer satisfaction and activities standards.• Supported daily cash reconciliation and bank lodgements activities.• Supported with staff rosters on a weekly basis, holiday bookings, annual leavins liaising directly with the senior management and HR department. • Managed stock-taking activities to ensure everything is 100% disclosed and quantities met the reality in store.• Supported the manager with orders, data entry, staff supervision, till closing, and opening activities.• Trained new hires ensuring their best performance on the shop floor. • Analysed daily, weekly, and monthly sales figures to ensure branch profitability. Achievements:• Successfully promoted to assistant manager within 5 months.• Built sustainable relationships with customers through open and interactive communication.• Successfully handled customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.• Provided outstanding customer service to over 100 customers on a daily basis.

• Acted as the main clients point of contact understanding requirements and managing their projects (lift installation) ensuring client expectations were being met and maintaining client data updated on SAP. • Coordinated and developed contracts and change orders for newly awarded and on-going projects.• Managed over 2000 lifts projects simultaneously, from scratch and to completion. • Led discussion with the company's Engineering, Sales Team, technical team, and subcontractors to determine appropriate terms and conditions to be included in the contracts and change orders.• Ensured activities were being completed within deadline, budget, and meeting schedules and achieving the expected results. • Created and analysed complex reports to plan and create strategies for critical sites.• Managed documentation ensuring procedures and guidelines were followed as well as checking signatures and details for future audits purposes.• Built strong relationships with clients, other service areas and vendors.• Organized and managed meetings with the internal team, clients, and subcontractors related to specific projects and eventual changes.Achievements:• Coordinated technical team and Identified significant gaps on SAP systems regarding production time & deadlines and improved manufacturing and production timelines reducing costs and damaged materials on site. • Supported with the Fulfillment Project implementation led by the Swiss Head Office, the project aimed to improve project management operations and standards - successfully implemented within the strict deadline and achieved certification of the global company group on the first audit.• Successfully awarded as one of the 50 best professionals of Schindler Brazil in 2016 due to significant reduction of expenses with damaged materials in sites through coordination, planning, and continuous improvement of KPIs.• Improved audit results related to documents through methodic control.

• Provided excellent customer service through phone calls, email, and face to face communication to support existing installations and queries.• Answered calls providing service information, quotations, company’s policies and guidelines, and best ways of solving problems in case of eventual issues.• Controlled maintenance records, material stock (inbound and outbound), PPE stock levels, inventories, and reports.• Liaised with clients, subcontractors, and other third parties responsible for proposals and support with negotiations.• Managed meeting calendars and travel arrangements for engineers and third parties.• Supported with invoices processes and inputs in a timely manner. • Supported in administrative activities such as customer registrations management, invoice processes, documentation management, data input, and updates.Achievements:• Provided outstanding customer service on all calls and online inquiries.• Built strong and lasting relationships with several clients and subcontractors. • Successfully completing multiple tasks by the deadlines, having a keen eye toward attention to detail.