Aprimoro a implementação de sistemas em entidades públicas, garantindo uma transição suave para os usuários, fornecendo suporte abrangente para resolver dúvidas e atender às necessidades dos clientes. Ofereço assistência remota e presencial aos usuários em órgãos municipais, facilitando a adoção e a eficácia dos novos sistemas.

Customer service, responding to requests sent by users, responding to requests, forwarding and managing tickets with the customer or contracted supplier, receiving and recording calls via ServiceNow.Action on cases according to the priority and impact of the problem. Dealing with a varied portfolio of applications and solutions.Responsible for access management, support and guidance to a specific module, management of contacts with customers and suppliers.Support with Heineken Account PMO for managing tasks related to data security privacy (WML, User Id, On/Off boarding).Responsible for supporting the process review. Support in planning activities and definition of processes, procedures with a focus on continuous improvement and productivity.Perform end-to-end testing and defect reporting.

Customer service, responding to requests sent by users, responding to requests, forwarding and managing tickets with the customer or contracted supplier, receiving and recording calls via ServiceNow.Action on cases according to the priority and impact of the problem. Dealing with a varied portfolio of applications and solutions.Responsible for access management, support and guidance to a specific module, management of contacts with customers and suppliers.Support with Heineken Account PMO for managing tasks related to data security privacy (WML, User Id, On/Off boarding).Responsible for supporting the process review. Support in planning activities and definition of processes, procedures with a focus on continuous improvement and productivity.Perform end-to-end testing and defect reporting.

Technical supportInstallation and updating of Windows, and applicationsConfiguration of printers and computersAdding devices to the networkNetwork cable replacementPhysical cleaning of computersSupport for using projectors and projection equipment

Telephone service for user support, technical questions, remuneration calculations, verification of orders and invoices, general support to users.