• Responsible for supporting customers on the export of their cargoes via maritime transports;• Supported customers in every operation problem that may occur, getting in contact with the stakeholders and brokerage team in order to have the problem solved and handling the pressure that the issue may demand;• Requested bookings to carriers and co-loaders, arranging transport of LCL and FCL shipments for delivery;• Coordinated maritime shipments from Brazil to the rest of the world;• Daily contact with exporters and agents at the destination, in order to keep consignee updated about all the events on the shipment;• Created Operational SOPs, where it was shared among the related parties the particularities of the customer;• In charge of participating of meetings with customers in order to align expectations, demands and operational needs, together with commercial team.

• In charge of confirmation and amendments of export bookings;• Controlled allocation of containers on ships;• Responsible for supporting customers on the export of their cargoes via maritime modal and solving their problems;• Produced internal and external KPI reports;• Contact with destination office agents.

• Responsible for the customer service of customs brokers and taxpayers with Import Declarations and requirements of the Customs;• In control of registering the processes in the system and distributing them among the tax auditors;• Monitored the evolution of processes and the organization of documents.