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Mayara S. Email & Phone Number
KYC Operations Team Lead
at
Wise
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
KYC Operations Team Lead
Location
Greater São Paulo Area, Brazil
Company size
Who is Mayara S.? Overview
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Quick answer
Mayara S. is listed as KYC Operations Team Lead at Wise, a with 8030 employees, based in Greater São Paulo Area, Brazil. AeroLeads shows a matched LinkedIn profile for Mayara S..
Mayara S. previously worked as Due Diligence Team Lead at Wise and Social Media CS Specialist at Wise. Mayara S. holds Bachelor Degree, Journalism from Anhembi Morumbi University.
Company email context
Email format at Wise
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Wise
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Profile bio
About Mayara S.
Graduated in Journalism, with more than 8 years of experience in the Communication field and plural performance in different segments, such as: social media, writing and operations. Solid experience of 5 years in customer-facing roles, where I successfully navigated the areas of customer success, customer experience, community management, user operations and creator operations.My commitment to a customer-centric mindset, along with strong problem-solving skills, has been essential in developing positive relationships and providing impactful solutions for customers through social media.
Current workplace
Mayara S.'s current company
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Wise
10 roles
Mayara S. work experience
A career timeline built from the work history available for this profile.
Due Diligence Team Lead
Current
Aug 2024 - Present
Social Media Cs Specialist
May 2024 - Aug 2024
Social Media Cs Associate
May 2023 - May 2024
User Operations Specialist
Responsible for:- Onboard and manage a community of more than 5k creators and users, improving DAU andretaining churn rate;- Provide education and support for users and creators, following up on general issues, questions, bugs, etc;- Conduct workshops, training sessions and offline events.
Nov 2021 - May 2023
Customer Success Analyst
- Onboarded and managed a portfolio of +50 clients (B2B). Active relationship with clients inorder to retain churn, upsell and crossell;- Provided training and support, following up on daily issues, bugs, opportunities, etc;- Achieved personal NPS score of 95
Apr 2021 - Nov 2021
Customer Experience Analyst
Allocated at Natura & CO HQ.- Responsible for customer experience on all social media channels of the brand Natura;- Support on social listening and reports developing;- Close collaboration with branded content area, providing insights and opportunities based on customer feedback. More than 5 cases performed successfully.
Apr 2019 - Apr 2021
Journalism Intern
Cosmopolitan Magazine.- Produced +100 contents and articles for Cosmopolitan Brazil website and printed magazine;- Wrote for beauty, health, culture and career editorials; - Conducted interviews and event coverage.
Jan 2018 - Aug 2018
Customer Experience Intern
Responsible for:- Customer relationship through L'Oreal Paris social networks;- Monitoring and social listening;- Crisis management on social networks;- Customer enchantment.
Mar 2017 - Nov 2017
Journalism Intern
Responsible for:- News monitoring for the Government and City Hall of São Paulo;- Indexing and transcription of materials;- Production of journalistic synopses;- Direct contact with the client during the weekends.
Nov 2015 - Feb 2017
1 education record
Mayara S. education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Mayara S. work for?
Mayara S. works for Wise.
What is Mayara S.'s role at Wise?
Mayara S. is listed as KYC Operations Team Lead at Wise.
Where is Mayara S. based?
Mayara S. is based in Greater São Paulo Area, Brazil while working with Wise.
What companies has Mayara S. worked for?
Mayara S. has worked for Wise, Bytedance, Buzzmonitor, Natura, and Grupo Abril.
How can I contact Mayara S.?
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What schools did Mayara S. attend?
Mayara S. holds Bachelor Degree, Journalism from Anhembi Morumbi University.
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