Graduated in Journalism, with more than 8 years of experience in the Communication field and plural performance in different segments, such as: social media, writing and operations. Solid experience of 5 years in customer-facing roles, where I successfully navigated the areas of customer success, customer experience, community management, user operations and creator operations.My commitment to a customer-centric mindset, along with strong problem-solving skills, has been essential in developing positive relationships and providing impactful solutions for customers through social media.