Maya Reyna Email & Phone Number

Ogden, Ut, Us

Salt Lake City, Utah, United States

•Provide regular training, supportive supervision, and team-building opportunities •Participate in ongoing racial and gender equity meetings and workgroups•Ensure regular, effective communication with all program staff •Maintain thorough knowledge of YWCA policies and procedures•Lead regular staff meetings and informal meetings•Provide staff with training, support, resources, etc.•Keep the safety and well-being of all victims and survivors at the center of program priorities•Manage trauma-informed, walk-in center and supportive services focused on immediate safety, basic needs, and connection to community resources•Manage all trauma-informed services offered to individuals and families in crisis from the moment of first contact, including crisis intervention on phone or in person, advocacy, case management, and partner response•Be(come) familiar with current research and best practices for DV and Sexual Assault victims and services for those affected by trauma, discrimination, homelessness, poverty, and behavioral health issues•Manage any current or emerging crises according to policy, emergency plan, and crisis communications plan•Work closely with development staff, finance staff, and data manager to prepare grant applications/reports •Read, understand, and administer all government grants and contracts •Arrange any necessary outside training and technical assistance to assure compliance contracts•Work closely with data manager to submit reports completely, accurately, and on time•Prepare for all licensing and monitoring visits•Develop and maintain strong working knowledge of the Efforts to Outcomes (ETO) data management system•Work collaboratively with peers and colleagues across other programs and departments to promote integrated service delivery, develop and monitor budgets, secure annual funding, and build community trust, partnerships, and support•Attend Utah Domestic Violence Coalition, FJC Advisory and partner meetings

Salt Lake City, Utah, United States

• Establish and maintain relationships with each subcontractor, including the project point of contact and other contacts as needed.• Conduct annual monitor of each subcontract, including case management file and HMIS review to ensure quality of service.• Cultivate partnerships with service providers to coordinate a comprehensive resource and referral network to meet the needs of Housing Connect Permanent Supportive Housing subcontract program participants• Understand and support the community’s Coordinated Entry Process. • Establish and support ongoing forums with other agencies’ leadership staff to foster communication and ensure consistency across agencies.• Provide direct services and engage with clients on an as needed basis.• Coordinate with community partners to ensure case management for clients in crisis.• Implement and assess outcome measures for Permanent Supportive Housing subcontract services• Collect and publish out program data to track subcontractor performance on a regular basis• Maintain well organized digital files that accurately reflect and track services provided• Complete paperwork and reports accurately and on a timely basis • Ensure the day-to-day service coordination and service operations are functioning in accordance with agency philosophy and standards set forth in funding contracts and agency policy.• Ensure subcontractors are maintaining electronic resident records in accordance with legal and grant requirements. Work with subcontractors to ensure all documentation is completed in a timely manner.• Ensure reports are submitted to the Permanent Supportive Housing Manager and/or Grants Director by set monthly report deadlines.• Develop and implement short and long range plans for supportive services• Create and update client information in HMIS computer program and oversee the data collection for the Permanent Supportive Housing programs team.

Salt Lake City, Utah, United States

• Have a thorough understanding of Continuum of Care policy • Uphold programmatic requirements by overseeing data and case note entry for program participants• Provide support and supervision to a team of 6-8 case managers• Provide bi-weekly supervision sessions and conduce weekly team meetings• Provide case consultation and informal mentoring.• Encourage training and development opportunities.• Accompany case managers on home visits as needed• Assist in the hiring and training of new case managers.• Maintain case manager contact lists, order business cards, office supplies, etc.• Ensure that client files are in good standing order, including: verifying that all households on a caseload have a current case plan focused on housing stability. • Reconcile timesheets • Maintain close relationships with partner agencies, such as DWS, DCFS, local housing authorities, Utah Community Action, etc.• Represent teams and department at regular internal and partner meetings

Salt Lake City, Utah

• Identify available housing options and assist clients with the application and move-in process.• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for adults who have been chronically homeless.• Work with and support residents in their efforts toward self-sufficiency by defining goals that are clear, measurable and have a time frame.• Build effective relationships with residents through regular contact in person, by telephone and in writing. • Complete well organized case files that accurately reflect services provided.• Complete paperwork, monthly reports and case notes accurately and on a timely basis.• Assist residents with applying for, obtaining and maintaining benefits.• Collect program data to track resident progress on a monthly basis.• Proactively develop and promote self-reliance by helping residents access community resources.• Coordinate supportive services (i.e. mental health, transportation, substance abuse, etc.) with appropriate community agencies.• Proactively coordinate with property management, voucher staff and other Housing Connect staff to ensure effective communication and to reduce problems.

Salt Lake City, Utah

• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development, and other supportive services for youth and adults.• Work with FSS participants in their efforts to reach self-sufficiency goals by creating plans that are clear, measurable, realistic, and timely. • Maintain regular contact with clients, including in person, by telephone and in writing.• Complete well organized case files, paperwork, monthly reports, and case notes that accurately reflect services provided and outcomes.• Attend and actively participate in case staffing and agency meetings.• Follow up on all referrals to ensure that adequate and appropriate services are provided.• Collect program data to track resident progress on a monthly basis.• Pro-actively develop and promote self-reliance activities for families, including but not limited to, Employment, Financial Counseling, Home Ownership, and Education.• Research similar programs and conduct literature reviews on a regular basis to ensure programs are run effectively and efficiently.• Assist with the coordination of the Program Coordinating Committee (PCC) meeting in conjunction with FSS Coordinator and other local Housing Authorities to improve services for residents.• Coordinate supportive services with appropriate community agencies.• Evaluate needs and gaps in services and work to identify solutions.• Proactively coordinate with housing staff to ensure effective communication. • Support Resident Services co-workers to accomplish agency, department and program goals.• Participate in agency committees, as directed by supervisor. • Monitor client escrow account activity for accuracy, support disbursement process and mail semi-annual escrow account statements to clients.• Accurately complete all required paperwork by assigned deadlines. • Assist FSS Coordinator with compiling accurate data and reports for grant applications.

Salt Lake City, Utah

• Role model pro-social behaviors and appearance for clients• Learn and adopt client de-escalation techniques and help clients vent their feelings appropriately • Conduct urine analysis drug testing as necessary• Distribution of medication to clients

Salt Lake City, Utah

Work with various partner agencies in Salt Lake City in order to help clients achieve financial independence and housing stability. My various responsibilities include: having a wide knowledge of local social service resources, interacting with housing authorities and other social service organizations, client advocate, maintaining and managing client files, maintaining the integrity of company data by entering and updating client information as needed, etc.

Salt Lake City

My responsibilities include: communicating with various shelter departments and employees, special projects committee member, organizing spreadsheets, responding to emails, etc.

Rexburg, Idaho

I handled and distributed large volumes of paperwork, assisted with in-class exercises and demonstrations, responded to emails, scheduled and maintained appointments with students outside of teacher office hours and acting as presiding educator when the professor was unavailable to do so.

Rexbug, Idaho

Taught students how to run statistical tests in SPSS such as ANOVA, T-tests, Logistic and Linear Regressions, managed schedules ranging from one-on-one to group tutoring, assisted large groups of students prepare to present and defend their senior thesis by running data, reviewing output, editing, etc., addressed questions and concerns in and out of class, responded to emails, and acted as presiding educator when professor was unavailable.

Grand Teton Mall, Idaho Falls, Id

Worked as team member for six months before being offered opportunity as team lead. As team lead, I managed and directed shifts of 3 or more on a daily basis, counted and deposited daily store earnings, handled customer complaints and concerns, and managed the overall workings of the store during the evening hours.