• Creating customized packages for tours as per the needs of the customer, collaborating with Airlines, Hotels, Visa Offices, Tourism boards and local transportation.• Liaising with clients in person, over the phone or via email to discuss their travel requirements.• Making and confirming bookings with ground suppliers• Issuing relevant documents time wise itinerary, meal charts & vouchers• Modifying existing bookings to suit a change in clients’ circumstances.• Researching destinations and keeping up to date with tourism boards. Getting certifications to be an approved agent for tourism boards• Worked to create a Tourism web interface for the company. Collaborated with various tourism boards for company to become an authorized agent.

• Designing Travel Products, contracting with Hotels, international tourism boards, airlines and land services, worked with my team to create generic tour packages for yearly tourism • Heading Europe team.• Creating Personalized tour packages as per client’s specifications, assisting them on tour. Liaising with clients in person, over the phone or via email to discuss their travel requirements.• Making and confirming bookings with ground suppliers• Issuing relevant documents time wise itinerary, meal charts & vouchers• Modifying existing bookings to suit a change in clients’ circumstances.• Researching destinations and keeping up to date with travel industry news.• Work directly with suppliers across Europe including: hotels, coach operators, guides , restaurants and sightseeing attractions• Respond to all urgent incidents reported by field staff, partners or operation officers• Update tour costing and ensure trips are running to budget and profitability• Report to direct manager and ensure incoming reports from field staff and partners are picked up and acted upon.• Apply and manage cost control, quality levels and facilitate solutions• Ensure all guides, tourleaders and customers receive up to date tour information / documents

To deal with travel agents, make online bookings and create customized packages with suppliers for clients holidaying abroad.

• To look after the day to day functions of the operations team • Creation and execution of tour packages of passengers travelling to Europe• Managing a team, coordinating with sales as and when required. • Ensuring smooth functioning of the tour.

• To attend calls of international passengers and help them with their ticketing concerns and if needs be to do booking online.

• Organizing the entire operations of Europe Tours including arrangement of Visas, documentation & LERMS for Tour Managers and room reservations and surface transport for passengers. • The job required Good communication skills, Management skills, Managing people, Knowledge of the International Tours, routes Consulates and rules and regulation of the different European countries. • Started as Executive and was promoted to Officer –Operations.

• Arranging tickets for clients for both Domestic and International destinations. • liaison with airlines for client tickets.

• Was part of the hospitality cabin crew on a part time basis traveling to International destinations like Malaysia, Dubai, Saudi. • The job was done on the side along with my studies, for completion of Accounting degree and IATA exam.

• started my career as a Trainee for the position of Air hostess in Mar 1994. Gradually progressed onto become the Deputy Chief Airhostess in NEPC. • The job involved preparing roster for crew team, training crew members as per the requirements of the company and Managing the crew. • The job also involved looking into passenger complaints and correcting them. The job gave me a good opportunity to develop my skills of communication, managing international and domestic travelers and also dealing with people. It also developed my language skills. It also helped to give me a view of the travel industry which has been helpful in my rest of career