Mayuri Bhakta Email & Phone Number

Dallas/Fort Worth Area

- Promoted to Senior Partner Integrations Analyst on July 2022- Promoted to Partner Integrations Analyst (API Dev) on July 1st 2019.- Promoted to Senior Customer Onboarding Specialist On Nov 1st 2018.- Promoted to PMS Integrations Analyst on Nov 1st 2017.- Started as Customer Onboarding Specialist on May 22nd 2016.- Work in a fast-paced delivery team to ensure that our customer’s growing demand for new connectivity is met. At the same time, ensure quality and make sure each partner is certified to our high standards.- Utilize my technical skills in XML and log trawling to troubleshoot complex problems that arise with our connectivity partners.- Explain a complex concept in English and Spanish to a partner in a way they can understand and can take action on. Go above and beyond to make sure any foreseeable gaps in partner knowledge is explained (even before they’ve asked).- Act as a key player in growing SiteMinder in its core markets around the world.- Qualify customer requirements in a courteous and effective manner.- Integrated SiteMinder products with Property Management Systems (PMS).- Provided technical implementation for all SiteMinder products to customers, and set customers live.- Identified and communicated the most appropriate training and setup requirements for each customer.- Delivered a high standard of customer training via the telephone, Skype, face-to-face communication and any other avenues when necessary.- Managed daily caseloads effectively, ensuring the training and implementation are scheduled and delivered in a timely manner in accordance with SiteMinder's Customer Service SLA's and individual KPI's with cases appropriately prioritized, I.E. VIP clients.

Dallas/Fort Worth Area

- Check the Application Tracking Sheet for each active job ad.- Actively search for resumes and top talent to fill positions.- Review applications and run background checks for possible new hires.- Prepare Ads and Run them at job posting channels.- Train new hires in the Opera hotel PMS.- Prepare New Hire packets.- Order Office supplies for each hotel department.- Handle highly confidential and sensitive information.- Assist with other HR administrative duties as requested.- Follow IHG brand standards regarding IHG Rewards Club program.- Pre-Block and Pre-Reg rooms for IHG Rewards Club members every morning.- Award bonus points to Platinum and Gold members daily.- Attend monthly Loyalty Champion virtual Share and Learn calls.- Train front desk staff on member recognition and enrollment processes.- Perform front office guest functions such as greeting guest, check-ins, check-outs, answering guest queries, processing guests account settlements.- Serve as a lead for new hires to train how to use Opera and guide them on how to perform the tasks.- Make sure AM and PM Checklists are completed correctly.- Fix any billing issues that guest may have.- Serve as the Manager on Duty when needed.- Implement new ideas to improve the Front Desk department.- Prepare Revenue reports for Upgraded Rooms.- Assist in weekly Front Office meetings.

Jonesboro, Arkansas Area

• Ensured service quality was maintained according to Marriott standards. • Performed front office guest service functions including: greeting guests; registering guests; answering guest queries; and processing guests account settlement. • Performed front office cashiering functions and processed credit card payments.• Processed reservations through Marriott's FOSSE system.

Greater Memphis Area

• Ensured service quality was maintained. • Performed front office guest service functions including: greeting guests; registering guests; answering guest queries; and processing guests account settlement. • Performed front office cashiering functions and processed credit card payments.• Processed reservations through Wyndham's SoftHotel system.

B.B.A, Hospitality And Resort Management, Summa Cum Laude - 3.85

Activities and Societies: Golden Key Society, National Society of Minorities in Hospitality.

High School Diploma, Science, Liberal Arts And Business