AI & Social Justice Advocate• I leverage my experience as a technologist, podcast host, and author to champion social justice in the age of AI.• Through continuous learning and exploration of cutting-edge platforms like large language models (LLMs), I delve into the potential impact of AI on the workforce.• My work fosters positive change by exploring the ethical implications of AI and its potential to create a more equitable future.

• Increased win rate by 30% by leveraging agile methodologies to enhance product strategy and drive innovation.• Delivered impactful technical programs (200+), reaching over 1,000 attendees including C-suite executives. Earned high praise (e.g., "Wonder Woman") with a 90%+ user satisfaction rating.• Championed a culture of continuous improvement by fostering cross-organizational collaboration in technical enablement.

Tech Leader & Collaboration Expert• Sparked Innovation & Efficiency: Led automation initiatives (Cisco DevNet) to streamline business processes and boost collaboration across Presidio. Set national collaboration standards, driving a 30% increase in project efficiency, enhanced security, and improved design, implementation, and operations.• Trusted Tech Advisor: Guided clients on aligning technology with their business goals. Championed virtual collaboration tools and helped clients measure customer experience success.• Empowering Growth: Led Presidio's W.O.N.D.E.R. Women ERG, fostering a vibrant 100+ member community for collaboration, professional development, and inclusion. As a Presidio Champion, ignited an automation passion in over 30 engineers and empowered 30 new hires, resulting in a 35% improvement in onboarding.

Visionary Leader & Strategic Architect• Championed Growth: Led the design, development, and execution of the organization's vision, mission, and strategy. As a technology leader, spearheaded innovative methodologies to drive strategic initiatives.• Empowering High-Performing Teams: Developed and mentored 17 delivery engineers across multiple practices (collaboration, data center, network) to achieve business growth. Used growth mindset techniques, storyboarding, and constraint management to create market offerings.• Collaboration Standards Architect: Analyzed business challenges and defined best practices for collaboration solutions. Collaborated with national teams at Cisco, Poly, Zoom, etc. to establish industry-leading standards.• Automation Architect: Integrated automation tools (Python, frameworks, APIs, containers) to streamline workflows and improve efficiency. Mapped use cases to optimize work processes.• Revenue Catalyst: Drove digital transformation strategies that increased year-over-year revenue by 20%. Led a diverse client portfolio across all major industries.• Strategic Partnership Forge: Built strong relationships with C-suite executives to implement strategic solutions. Aligned internal stakeholders, advisory groups, and partners through clear messaging and risk management strategies.• Enablement Champion: Developed training programs and enabled professional services, pre-sales, and sales teams to effectively brand and sell solutions by focusing on client outcomes and fostering strong vendor partnerships.

Technical Leader | Driving Efficiency & Client Success• Leadership: Managed and mentored technical teams, achieving a 70% efficiency increase.Championed initiatives to enhance solution offerings and client satisfaction.• Technical Expertise: Led the design and implementation of Cisco Collaboration solutions across diverse industries.• Customer Focus: Provided exceptional customer service, resolving escalations effectively.Contributed to testing and validating new collaboration technologies.• Additional Highlights: Developed standardized documentation to streamline project delivery.

Collaboration Expert | Driving Sales & Successful Deployments• Marketing & Advocacy: Developed compelling thought leadership content to promote collaboration solutions, leveraging client needs and business cases.• Sales Enablement: Provided trusted pre-sales and sales support, ensuring clients select the right collaboration offerings to optimize their business.• Project Delivery Expertise: Managed deployments of all sizes, from small offices to global enterprises (200-100,000+ users).Increased project delivery efficiency by 90% through proactive documentation and knowledge transfer.• User-Centric Approach: Conducted user research to understand needs and ensure successful adoption of collaboration solutions.• Communication Style: Collaborative, informative, decisive, and a team builder.Collaboration solutions and other experiences:• CUCM 10.5 - Single and Multi-cluster/Prime License Manager• UCON 10.5 - Unified Messaging and Speech Connect• Presence IM 10.5 - Jabber M.R.A./Guest/Persistent Chat/Compliance with PostgreSQL/B2B/XMPP Federation• Expressway 8.5.1• UCCX 10.5 - Finesse/CAD/Agent E-mail• Call Recording - Zoom and Knoasoft• A.R.C. Premium - Operator Console• Redsky E911• Percipia (Hospitality) wake-up calls and check-ins.• S.I.P. Endpoints - Biamp• Endpoints - 7841/8831/8861• Singlewire Paging with Legacy Paging Plugin

Champion for Diversity, Equity, and InclusionPassionate Leader:• Promoted inclusive workplaces: Led initiatives to foster understanding and collaboration among diverse teams.• Empowered women of color: Championed programs like Women of Color in the Workplace® to bridge the gap between ambition and opportunity.• Advocated for social justice: Raised awareness and championed the rights of marginalized communities.Results-Oriented: Equipped women of color with tools and resources to advance their careers.Provided communities and workplaces with actionable strategies to achieve diversity, equity, and inclusion goals.

• Leadership: Established strong relationships with clients, peers, and the tech community, fostering a collaborative and customer-centric environment.• Business Acumen: Successfully translated business requirements into actionable technical solutions, driving a 70% increase in project completion rate.• Technical Expertise: Designed and deployed complex UC systems including desk phones, mobiles, PCs/laptops, and video endpoints (C.U.C.M., Unified Messaging, U.C.C.X.).Cisco UC Specialist: Proficient in Cisco Call Center software integration, configuration, and management (Cisco Unified Contact Center Express).• Knowledge Transfer: Developed training programs to empower administrators and end-users on UC system management and operation.

Cisco Collaboration Specialist with Extensive Experience• Leadership & Innovation: Championed adoption of new features and solutions through proof-of-concept testing and business workflow analysis. Mentored peers and clients, fostering a collaborative and learning environment.• Project Management & Delivery: Successfully migrated clients from various PBX systems (Avaya, Nortel, etc.) to Cisco VoIP solutions across diverse industries. Designed and implemented complex Cisco Unified Communication systems, including Voice over IP (VoIP), voicemail, and emergency response integration.• Technical Expertise: Proficient in Cisco product integration, configuration, and troubleshooting (C.U.C.M., Unity Connection, Call Manager, etc.). Extensive experience with PSTN and carrier integrations, including protocols like MGCP, H323, and SIP.• Additional

Customer-Centric Leader with Quality Assurance Expertise• Leadership & Teamwork: Led and motivated a team, fostering strong camaraderie and improving business workflow. Built positive relationships with colleagues, collaborating effectively across departments.• Training & Enablement: Developed comprehensive training documentation for efficient and accurate quality assurance, which was adopted as part of Comcast's official training program.• Quality Assurance: Successfully activated and audited Comcast Digital Voice accounts, ensuring accuracy and protocol adherence.• Customer Service Excellence: Resolved complex customer escalations and successfully activated residential, commercial, and employee services. Demonstrated a customer-first mindset, exceeding cable TV, internet, and phone service activation expectations.• Data Management & Revenue Growth: Maintained data integrity in the Bedrock database system, contributing to adding over 40,000 new accounts.• Communication & Collaboration: Effectively communicate critical information and updates between Billing Systems, Technology Activation Center, and Management teams.

Technical Lead with Customer Focus• Leadership & Collaboration: Built strong relationships with management and business units, proactively proposing solutions based on risk mitigation, best practices, and emerging technologies.• Training & Enablement: Effectively coached field technicians, ensuring customer satisfaction and successful completion of residential internet service installations.• Technical Expertise: Provided Tier-1 support to residential cable technicians, resolving diverse technical issues across multiple systems and platforms. Possess extensive experience troubleshooting internet connectivity issues on various operating systems (Windows 95-XP, Mac OS 9-10.4) and network devices.• Hardware & Software Support: Configured and supported various DOCSIS 1.x - 2.x modems for residential internet service installations (Motorola, 3COM, etc.). Proficient in utilizing ISP provisioning tools like S.A.S. Customer Troubleshooter and Auspice/Service Visibility Portal for modem management.

Healthcare Professional with Leadership & Analytical Skills• Leadership & Innovation: Demonstrated a forward-thinking approach to improving healthcare processes through technology and efficient workflows.• Patient Care & Simulation: Facilitated realistic medical simulations for military personnel, enhancing military brigade preparedness.• Process Improvement: Developed a patient tracking system that increased the efficiency of treatment in war simulation training exercises by 30% and ensured faster response times for real emergencies.• Legal & Administrative Support: Provided paralegal assistance to military lawyers.• Military Service: Fulfilled annual requirements for the Medical Brigade, including participation in war game simulations and medical unit operations support

Surgical Assembly & Quality Specialist• Leadership & Teamwork: Led and motivated assembly teams to achieve over 110% efficiency through collaborative and relationship-focused leadership.• Process Improvement: Implemented a streamlined process that boosted team productivity in complex surgical kit assembly.• Quality Assurance: Meticulously reviewed and audited surgical kits (heart surgery, etc.) to ensure accuracy, completeness, and adherence to strict quality standards. This included verifying the assembly and placement of X-ray materials, syringes, catheters, medical instruments, sutures, and other essential components.