GitLab is the DevOps platform that helps companies achieve operational efficiencies and deliver better products faster. The Professional Services Engagement Management team helps customers achieve these outcomes and accelerate their time to value to win in their marketplace.

Leading a team focused on developing strategic approach to scaling GitLab professional services through organic and channel-leveraged selling and delivery approaches. We are focused on standardizing and maturing our methodology for positioning, SOW execution, and delivery handoff to improve sales efficiency and reduce services revenue costs. Responsible for the go-to-market strategy and execution for new and existing consulting services to ensure we are achieving service market fit.

- Developed and executed go to market motions for GitLab professional services. - Created delivery collateral to improve maturity and repeatability of services. - Collated customer success enablement content to help promote the value of positioning services.- Establishes services partner scaling model for services delivery elasticity.

Improved the Verizon Enterprise Cloud user experience by consolidating user and application management into a single experience. Led the strategic initiative to enhance the cloud interaction model to be more cloud native (API, CLI, Console) to reduce the maintenance and documentation burden for the cloud infrastructure team and reduce the customizations/abstractions on the cloud experience for end users.

Lead a team of 8 product managers and scrum masters to help drive strategic vision for Verizon's Enterprise Cloud and DevOps platform. We focused on improving the developer experience by proactively gathering feedback from customers on the cloud and devops platform. We are using user journey maps, rapid prototyping, and real-time feedback iteration to ensure the level of investment matches the risk.

Launched and drove two new applications - Stack Overflow Enterprise and Gitlab. Helped architect high availability and disaster recorvery deployment onto AWS public cloud. Gathered security and compliance requirements and negotiated rollout details. Spoke at internal conference (1000+ person) to announce product launches. Measured adoption rates and built hypotheses to improve Daily Active User statisticsGathered feedback from end users using a combination of qualitative and qualitative feedback mechanisms to help inform prioritization decisions of team backlog. Built roadmaps for new features, bug fixes and communicated the team's intent to customers, stakeholders and senior leadership. Ensured product discovery and customer feedback did not take a back seat to delivery work or to get bullied out of existence by executive priority. Evangelized for team (new to the product model) to hold a immersive design sprint that focused on product discovery using rapid prototyping, customer interviews and Delta Next idea gathering techniques. Exposed entire team of engineers to product discovery work and converted skeptics. Built customer journey map to feed delivery workstreams. Co-lead product chapter which consisted of product people from inside and outside the direct organization. Coordinated with the chapter members to build a product framework that new product teams can use for guidance and to measure their level of maturity.

Gather feedback from customers (Verizon Software Engineers) to learn about pain points and unfulfilled needs from DevOps platform (Jira, Bitbucket, Confluence, Selenium, Jenkins, Ansible, Artifactory, SonarQube). Use customer feedback to inform backlog prioritization decisions to improve customer experience. Identified Jira Performance as highest priority user experience metric to optimize and empowered the team to decrease page load time by 57%. Continuously discover and pilot new products to replace/supplement/complement current devops platform offering. Established relationships with 3 new vendors to replace/supplement aging enterprise DevOps and Cloud platform offering.Build marketing campaigns around new product offerings to ensure customer awareness and adoption. Present new features and product roadmap to 15,000+ customers and executive leadership. Collaborate with executive leadership to build strategy to transform organization to into cross-functional product teams.

Managed organization of 25 engineers to execute on several programs. Responsible for budget planning and execution and building strategic partnerships of the Spectrum Analysis & Frequency Management Branch.Acted as the visible leader for several products with numerous customers and stakeholders. Present project status in written and oral communications; develop and defend project proposals to internal stakeholders.Encouraged and incentivize engineering team to produce creative solutions on the cutting edge of innovation.

Grew branch and division spectrum R&D portfolio by developing and defending proposals regarding spectrum efficiency enhancements to radio communication systems. Developed proposal to mature SRW Real-time Frequency Management (SRFM) R&D prototype into deliverable system. Increased R&D funding 230% in Fiscal Year (FY) 2015 and to 41% in FY16.Instituted automated software development processes to manage development team thereby increasing efficiency, organization, and adaptability of software engineering processes. Automated configuration management processes using continuous build and integration practices taking advantage of Gradle, Jenkins, and Nexus devops tools. Organized daily Scrum meetings, Sprint planning meetings, and retrospective meetings to effectively manage functionality, schedule, and budget. Agile Scrum Product Owner for 6 projects with 2 Scrum teams consisting of 14 total cross-functional employees – Software developers, system testers, integration specialists, and Subject Matter Experts. Manage releases of different flavors of software products based on unique customer requirements. DevOps automation processes enabled teams to seamlessly share built software/libraries with each other which increased efficiency proven by an increase in team sprint velocity.Built partnerships with customers to coordinate R&D efforts with customer needs. Empowered team members to collaborate with customer representatives to facilitate execution of research, development, and engineering. Interfaced with senior leadership through written communication, oral presentation, and technical demonstration to convey current program status, propose new emergent technology solutions, and help shape the directorate’s vision regarding Army spectrum management related R&D

Instituted Agile software development processes for team of 5 resulting in an increase in efficiency, organization, and adaptability of software. Hardened configuration management processes by standardizing rules for checking in code to ensure that the baseline software in the repository is never broken. Organized daily Scrum meetings, Sprint planning meetings, and retrospective meetings to effectively manage functionality, schedule, and budget. Managed software development lifecycle of system comprised of modules written in C++, Java (NASA WorldWind), C#, and MS SQL. Managed numerous internal and external interfaces by utilizing UML object and sequence modeling to ensure software module compatibility. Orchestrated test and evaluation of SRFM software at joint field-test at Air Force Research Lab (AFRL) Stockbridge NY to evaluate the operational applicability of using centrally controlled real-time spectrum management for Army use. Produced test report outlining test results, observations, and lessons learned. Briefed test report to internal senior leadership, Joint Tactical Edge Networks (JTEN) Working group, and coalition partners to evaluate means for maturing technology.Secretary for IEEE P1900.5 Working Group on Policy Language and Policy architectures for Managing Cognitive Radio for Dynamic Spectrum Access ApplicationsActing chair of the Cognitive Radio Working Group under the Joint Tactical Edge Networks (JTEN) consortium

Software Developer for Electromagnetic Battle Management (EMBM) System (C# .NET, Matlab, Java, SQL)• Performed regression testing software that uses RF (terrain dependent) interference analysis techniques • Provided spectrum management support for Army Network Integration Evaluation (NIE) 11.2, 12.1• "Build Boss" of second spiral of development effort. Responsible for building and vetting requirements, troubleshooting technical problems, risk management, development of acceptance criteria, and overall project management.• Developed Spectrum Resource Manager to provide spectrum reuse capability (C# .NET EF, WPF, SQL)Software Developer for SRW Real-time Frequency Management (SRFM) software product(C++, Java)• Developed Dynamic Spectrum Access (DSA) policy planning software (C++, Java)• Integrated complex interference analysis techniques into DSA policy planning software (C++, XML)• Incorporated Frequency Dependent Rejection (FDR) analysis in DSA policy planning software (C++)• Demonstrated functional capability of policy (produced from DSA Policy planning software tool) on actual DSA prototype radios to VIPsLead Technical Point of Contact (TPOC) for International Program Agreements under a Coalition Warfare Program involving Joint Interoperability in Spectrum Management. Responsibilities include:• Development plan for joint spectrum management interoperability• Requirements procurement and analysis• Development of data exchange mechanism• Integration and test with Army EMBM program• Hold technical meetings and discussions with US and Coalition engineers

• Created C# program to output data for the purporses of verification and validation of RF, terrain-dependent propagation models