Mayda Gonzalez Email & Phone Number

Houston, Texas, United States

Chosen by board to be a leader apprentice for 2023 where I will be completing a year long apprenticeship program in order to develop my leadership skills, network with leaders, and complete presentations and projects

Willowbrook Worforce Solutions Office

I effectively complete reports daily, such as SNAP, RESEA and WIT reports in a timely manner; independently manage and prioritize a variety of projects and presentations; received approval by board members for usageI assist management by managing schedule for staff members on a weekly basis and also assist in scheduling interviews for candidates I provide professional internal and external customer service over the phone and in person, resulting in increased customer satisfaction; ability to be flexible in filling in positions as needed for other offices within the region

Willowbrook Worforce Solutions Office

I strive to provide great customer service to individuals to help them get a job, keep a job, or get a better job. I provide assistance to job seekers through assistance with resumes, cover letters and applications. Additionally, I am responsible for promoting local community resources available to customers and referring customers to hiring events, workshops, and job fairs. I also maintain an active knowledge and use of Work in Texas, current labor market information and on-the-job training to increase opportunities for employment. Furthermore, I assist in the office with scanning, filing, faxing, laminating and entering data into Microsoft Excel or Microsoft Outlook.

Spring, Tx

Faithbridge is a non profit ministry that hosts a weekly gathering for young adults, Common Room, where I am currently serving as a greeter. As a greeter, I am responsible for creating a welcoming environment for young adults by greeting them in a friendly manner to establish interpersonal relationships and to connect them with the community. I demonstrate an attitude of hospitality and excellence by actively listening to their needs, opening doors, praying for the needs of the community. Additionally, I deliver information and assistance by handing out flyers and escorting people to their desired location.

Magnolia, Tx

I actively contributed to the improvement of day to day operations by training and mentoring potential leaders in the workplace, which resulted in the successful advancement of 5 crew trainers. Additionally, I managed and delegated tasks to a a team of 15 managers and crew members daily with the expectation of maintaining high customer satisfaction and increasing profit and revenues by 30% during peak hours. I implemented positive leadership practices such as encouraging team members to promote menu items to increase revenue and I handled customer complaints in a professional manner, which resulted in guest satisfaction and return. Furthermore, I analyzed the profit of the company by computing daily reports and hourly sales and communicated with my supervisors and coworkers the accomplishments and goals met.

Irving, Tx

Irving Cares is a non profit organization dedicated to serving clients in financial distress. As an Employment Services Case Manager, I instructed a class of 20 clients weekly to assess educational and employment needs for clients and coached them in techniques essential for navigating the job search process. Additionally, I would meet with clients individually to prepare them for the next step by assisting them with resumes, cover letters, mock interviews and I would maintain a record of the individual meetings through the database entry. Furthermore, I assisted in maintaining and building a network of employers to connect with our clients in order to increase employment opportunities. After 30 days I would follow-up with clients on their job search process to have an accurate count of clients who received employment.

Spicewood, Texas

Highland Lakes Camp and Conference Center is a non profit organization dedicated to strengthening families and developing strong leaders. As a Marketing Staff, my responsibilities were to promote products to an average of 100 children, which resulted in the increase sales and revenue by 60%. I assisted with inventory and pricing of products and facilitated purchases to generate income. I also modified the store layout by displaying items in an unique and organized way to attract customers.

Hempstead, Tx

Jubilee Ranch Ministries is a nonprofit organization dedicated to investing in the lives of children. As an Activity Leader, I coordinated weekly recreational activities to an average of 15 children to develop life skills and confidence, supervised them to ensure safety and enjoyment of activities, and communicated to parents regarding expectations of children to reinforce camp and program rules and regulations.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.54

Activities and Societies: National Society of Collegiate Scholars, Secretary (September 2015-December 2015) Club Chic (September.

Bachelor Of Science - Bs, Psychology, 3.54

Activities and Societies: Career Services Student Leadership Institute (February 2018), Can You Run this Institution Program (February.